Desktop Administrator

Middlesex College • Edison, NJ

3d • Hybrid

About The Position

The Desktop Administrator is a hands-on Information Technology (IT) role. The position receives general direction from the Director, IT Operations and is expected to operate and deliver on projects with a high level of autonomy.

Requirements

• Associate degree or equivalent combination of education and/or work experience
• Three (3) years’ experience in the support, maintenance, and design of academic information systems equipment or similar deployments
• Excellent working knowledge of Windows, Microsoft Office suite of products, networking topologies, hardware, software, and design
• Experience working with the pedagogical needs of faculty in computer labs, smart classrooms, and remote access to data environment
• Work experience in a multifaceted office with several major applications
• Ability and willingness to interface with all members of the institution, accept suggestions, and be responsive to the needs of the organization.
• An Associate degree is equivalent to 18 months of work experience, whereas a Bachelor's degree is equivalent to 4 years, and a Master's degree is equivalent to 10 years.

Nice To Haves

• Excellent troubleshooting skills
• Excellent written, verbal, and interpersonal skills

Responsibilities

• Interfaces and communicates with department chairpersons and faculty to gather and disseminate information related to academic computer labs and related technology.
• Coordinates the knowledge transfer to and from faculty, chairpersons, deans, and middle management to IT personnel to ensure a stable and serviceable environment in computer labs.
• Provides coordination and training to faculty in the utilization and design of computer labs to better enable use and technical support by the IT Department.
• Provides technical expertise to academic departments in order to assess feasibility and establish requirements for a broad range of academic computer applications.
• Defines and prepares specifications for new lab applications or changes to existing environments, performing the indicated analysis of the impact upon other modules or applications; assists with formation of short-term and long-term academic computing strategic plans.
• Develops and implements new desktop image environments and/or makes modifications to existing environments to comply with user specifications.
• Interacts with external software and hardware vendors; defines and resolves technical and procedural problems; and adapts and maintains applications and systems.
• Provides high-level and complex technical support to the IT Service Desk on escalated issues requiring elevated privileges or access to resolution based on expertise and elevated system rights.
• Provides telecommunications administration, assistance and troubleshooting relating to VoIP devices and legacy analog devices.
• Maintains an awareness of emerging technological and software trends and developments in academic computing and in the higher education sector.
• Provides environmental maintenance on servers, desktops and applications relating to security and operational updating
• Performs other duties as assigned.

Benefits

• Pension Eligible
• Consistent with the current application of Middlesex College Policy 4.18.0, this position may be eligible for a hybrid work arrangement.
• Flexible work arrangements are not permanent, and are subject to change or cancellation.
• Further, they are contingent on the employee completing an initial probationary work period and receiving approval from his or her immediate supervisor, and may be re-evaluated after six (6) months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees