Virtual Desktop Infrastructure (VDI) Administrator

General Dynamics Information Technology

2d•Hybrid

About The Position

Virtual Desktop Infrastructure (VDI) Administrator GDIT has an opening for a Virtual Desktop Infrastructure (VDI) Administrator supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses the ITIL framework as the basis for delivering quality-measured IT services to the ARNG. MEANINGFUL WORK AND PERSONAL IMPACT: Apply high skill with commands, utilities and understand advanced aspects in the engineering and administration of VMware vSphere 8 and Horizon View 8.x. Collaborate with the other server and application teams, identify operational characteristics, determining the presence of a problem, identifying possible solutions, selecting the most appropriate solution, and implementing that solution in a timely manner in accordance with Change Control processes. Develop and maintain installation and configuration procedures; contribute to and maintain system standards, policies, and procedures Maintains system performance by performing system monitoring and analysis, performance tuning, troubleshooting, system hardware, installation, firmware patching, and VMware software patching. Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Interacting with Government regarding technical considerations for problems, issues, or conflicts Engineering, implementing, mitigating, monitoring, and tuning VDI environment and management software to obtain Authorize To Operate (ATO) for new VDI solutions Responsible for the health of the production server infrastructure Mentor and train junior team members on troubleshooting, maintenance, and administration of the Enterprise VDI environment Develop and document SOPs to be followed by 24x7 operations teams Continuously evaluate the system for improvement opportunities and make recommendation for enhancement Maintain the security compliance (STIG) and configuration management of the VDI system

Requirements

Bachelor’s degree in IT preferred. High School Diploma; AA/AS/BA/BS preferred or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of overall experience in Server and Desktop Virtualization.
In-depth knowledge of VDI technologies, experience directing system-level design and configuration of products including determination of hardware, OS, and other platform specifications, demonstrated professional expertise managing and operating VMware Horizon View and Composer Server, and VMware ESXi 7/8 experience.
Must meet DoD 8570.01-M IAT Level II baseline certification (e.g., CompTIA Security+ CE) prior to start.
Must obtain a computing environment certification (e.g., VMware Horizon 8.x Professional\VMware Certified Professional, Core VMware technology including VMware vSphere, vCenter, Application Virtualization, and Horizon View) within six months of hire.
When 8140 requirements are implemented on program/contract, employees will need to conform to 8140 certification standards.
Active SECRET security clearance required and must be maintained.
Demonstrated ability to take initiative, prioritize tasks, and deliver high-quality results with minimal supervision.
Experience with vRealize Operation Manager and vCenter Server appliance.
Strong hands-on experience with Horizon View, Connection Servers, Dell Wyse Management Server (or similar), and Load Balancers
Strong hands-on experience with vSphere systems administration and support including vMotion, HA, DRS, VDS, Affinity rules, vCenter, and storage migrations
Hands-on experience with vSphere problem determination, capacity planning and root cause analysis
Strong hands-on experience with Cisco UCS server infrastructure.
Have an in-depth understanding of how the VDI system interacts with and is dependent on other core IT infrastructure and systems
Capable of managing multiple priorities while applying strong technical, communication, and documentation skills.
Strong communication skills and ability to collaborate effectively with diverse teams.
Consistently demonstrate reliability, professionalism, and attention to detail.
An in-depth knowledge of Windows Server and Desktop Environments (Windows 11, Windows Server 2019/2022).
A thorough understanding of VDI desktop image build and deployment technologies.
Experience with hyper-converged virtualizations platforms, specifically VMware, Application Virtualization in a VDI environment, Engineering, Designing, testing, implementing, maintaining, securing, Citrix XenDesktop and NetScaler solutions deployed in the large Enterprise environment, managing printers and file sharing in a VMware VDI environment, performance monitoring tools, specifically vROPS and SolarWinds, security and hardening of systems following STIG compliance.

Responsibilities

Apply high skill with commands, utilities and understand advanced aspects in the engineering and administration of VMware vSphere 8 and Horizon View 8.x.
Collaborate with the other server and application teams, identify operational characteristics, determining the presence of a problem, identifying possible solutions, selecting the most appropriate solution, and implementing that solution in a timely manner in accordance with Change Control processes.
Develop and maintain installation and configuration procedures; contribute to and maintain system standards, policies, and procedures
Maintains system performance by performing system monitoring and analysis, performance tuning, troubleshooting, system hardware, installation, firmware patching, and VMware software patching.
Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid
Interacting with Government regarding technical considerations for problems, issues, or conflicts
Engineering, implementing, mitigating, monitoring, and tuning VDI environment and management software to obtain Authorize To Operate (ATO) for new VDI solutions
Responsible for the health of the production server infrastructure
Mentor and train junior team members on troubleshooting, maintenance, and administration of the Enterprise VDI environment
Develop and document SOPs to be followed by 24x7 operations teams
Continuously evaluate the system for improvement opportunities and make recommendation for enhancement
Maintain the security compliance (STIG) and configuration management of the VDI system

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

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