Desktop Administrator

SRS Distribution Inc.•McKinney, TX

22h•Hybrid

About The Position

Position Purpose: The Desktop Administrator at the company is essential in shaping the strategic direction of desktop support operations, ensuring the smooth functionality and progressive advancement of desktop systems for business customers. This role demands a high level of expertise in troubleshooting, system configuration, and project management while acting as a Subject Matter Expert in advanced collaboration technologies and automation initiatives. By overseeing budget alignment, driving cross-functional collaboration, and leading advanced security and compliance programs, the Desktop Administrator plays a critical role in enhancing operational efficiency, elevating service quality, and achieving organizational strategic goals. Key Responsibilities: - Drive operational direction in resolving complex desktop-related issues, mentoring junior team members to bolster team efficiency and expertise. - Oversee installation, configuration, and upgrades of desktop software and hardware, ensuring optimal performance across the organization. - Lead advanced troubleshooting efforts, addressing trends and resolving recurring technical issues to maintain seamless desktop functionality. - Manage deployment and imaging of sophisticated computer systems, ensuring integration and compatibility with existing network infrastructures. - Spearhead strategic communication initiatives, facilitating high-level meetings to align project objectives with stakeholder requirements. - Guide advanced data analysis and automation projects, implementing macros, scripts, AIs, and workflows to boost operational efficiency. - Oversee budget preparation and documentation, aligning financial plans with strategic objectives to ensure resource optimization. - Champion security and compliance initiatives, leading data protection programs and managing remediation efforts to mitigate vulnerabilities. Direct Manager Direct Reports: The Desktop Administrator reports directly to the Manager in I&O. This position does not have any direct reports but is expected to collaborate with and mentor junior team members, providing expert guidance in their professional development and operational tasks. The Desktop Administrator acts as a key influencer in cross-functional teams, frequently engaging with various stakeholders to drive strategic IT initiatives forward. Travel Requirements: The Desktop Administrator position requires travel on an as-needed basis to ensure effective cross-functional collaboration, oversee project implementation, and provide onsite support for advanced desktop system integration across various locations within the company. Physical Requirements: The role of Desktop Administrator at the company primarily involves standard office-based tasks with an emphasis on technology management and team collaboration. Candidates should be capable of performing duties that require sitting or standing for prolonged periods, as well as utilizing standard office equipment, including computers and telecommunication devices. The position demands visual acuity to analyze detailed data and read complex technical information on screens. Additionally, individuals must be able to perform tasks requiring manual dexterity for operating hardware components. On occasion, the role may involve bending, stooping, or lifting items up to 25 pounds, such as computer equipment or document containers. Effective verbal and written communication skills are essential for interaction with team members and clients, both in person and via mediated communications like phone or video calls. In alignment with the Americans with Disabilities Act (ADA), the company is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role, upon request. We invite qualified candidates to participate in our collaborative, inclusive, and accessible workplace culture. Working Conditions: The Desktop Administrator position at the company embraces a dynamic and flexible hybrid work environment, combining both in-office and remote work options to enable optimal performance and work-life balance. The role operates within a fast-paced, deadline-driven setting, encouraging proactive engagement and adaptability to evolving project demands and technological advancements. Commitment to excellence is essential, as the successful execution of responsibilities involves strategic collaboration with clients, stakeholders, and team members to ensure the continuity and enhancement of desktop systems and technologies across the organization. This position requires an individual who is adept at navigating a results-oriented culture that values innovation, efficiency, and strategic foresight in technical and operational domains. Minimum Qualifications: - Education and Certifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or equivalent. - Professional Experience: - Minimum of 5 years of experience in a desktop administration or IT support role within a corporate environment. - Proven track record of leading desktop support operations, with a focus on strategic planning and advanced technical issue resolution. - Technical Proficiencies: - Extensive experience with Windows and macOS operating systems, including installation, configuration, and troubleshooting. - Proficiency in deploying and managing desktop imaging solutions and software distribution tools. - Deep understanding of network infrastructure compatibility and integration with desktop systems. - Expertise in advanced data analysis tools and automation scripting (e.g., PowerShell, Python). - Strong knowledge of endpoint security, data protection, and backup technologies. - Experience with collaboration technologies and enterprise-level audio-visual systems. - Project Management and Leadership Skills: - Demonstrated ability to lead and manage IT projects, including project scope definition and requirements gathering. - Experienced in preparing and managing departmental budgets aligned with strategic objectives. - Proven leadership in providing training and mentorship to IT teams and stakeholders. - Communication and Interpersonal Skills: - Exceptional communication skills, with a focus on strategic dialogue with stakeholders, vendors, and clients. - Ability to facilitate high-level meetings and discussions on project details and technical requirements. - Additional Requirements: - Availability to participate in after-hours on-call rotation and travel as necessary. - Strong problem-solving skills, with a focus on proactive identification and resolution of technical challenges. Preferred Qualifications: Preferred Qualifications 1. Advanced Certifications: - Possession of industry-recognized certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation, which affirm a commitment to maintaining professional standards and technical acumen. 2. In-Depth Technical Proficiency: - Demonstrated experience with advanced system deployment methodologies, including proficiency in virtualization technologies such as VMware or Hyper-V. - Extensive knowledge of Microsoft Windows Operating Systems and Office 365 cloud services in an enterprise environment. 3. Project Management Expertise: - Proven experience in project management methodologies, particularly in agile and waterfall environments, with a preference for certification in PMP or similar advanced project management credentials. 4. Leadership and Mentorship: - Established track record of leading technical teams in a professional setting, with responsibilities including mentoring, performance management, and career development of junior personnel. 5. Strategic Vision and Innovation: - Ability to integrate current industry best practices and technological advancements into strategic plans to drive operational excellence and competitiveness. - Experience in driving digital transformation initiatives, with a focus on automation and efficiency improvements. 6. Exceptional Communication Skills: - Demonstrated ability to communicate complex technical information to non-technical stakeholders at all levels of the organization, enhancing understanding and engagement. - Experience in facilitating cross-departmental collaboration and fostering a culture of open communication and knowledge sharing. 7. Advanced Problem-Solving Abilities: - Proven capability to analyze complex technical problems, develop innovative solutions, and implement effective resolutions in a timely manner. - Ability to anticipate potential technical challenges and proactively develop mitigation strategies. 8. Financial Acumen: - Experience in financial planning and analysis, with a strong ability to align departmental budgets with broader organizational financial goals, ensuring fiscal responsibility and sustainability. 9. Security and Compliance Mastery: - Deep understanding of cybersecurity principles and practices, including familiarity with regulatory requirements such as GDPR or HIPAA, to ensure robust data protection strategies. 10. Collaboration and AV Technology Expertise: - Hands-on experience with the design and implementation of advanced collaboration technologies and AV systems, with a focus on improving employee engagement and productivity through technology. These qualifications will aid in achieving superior operational outcomes, ensuring that the company remains competitive and effective in its utilization of desktop and collaboration technologies.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or equivalent.
Minimum of 5 years of experience in a desktop administration or IT support role within a corporate environment.
Proven track record of leading desktop support operations, with a focus on strategic planning and advanced technical issue resolution.
Extensive experience with Windows and macOS operating systems, including installation, configuration, and troubleshooting.
Proficiency in deploying and managing desktop imaging solutions and software distribution tools.
Deep understanding of network infrastructure compatibility and integration with desktop systems.
Expertise in advanced data analysis tools and automation scripting (e.g., PowerShell, Python).
Strong knowledge of endpoint security, data protection, and backup technologies.
Experience with collaboration technologies and enterprise-level audio-visual systems.
Demonstrated ability to lead and manage IT projects, including project scope definition and requirements gathering.
Experienced in preparing and managing departmental budgets aligned with strategic objectives.
Proven leadership in providing training and mentorship to IT teams and stakeholders.
Exceptional communication skills, with a focus on strategic dialogue with stakeholders, vendors, and clients.
Ability to facilitate high-level meetings and discussions on project details and technical requirements.
Availability to participate in after-hours on-call rotation and travel as necessary.
Strong problem-solving skills, with a focus on proactive identification and resolution of technical challenges.

Nice To Haves

Possession of industry-recognized certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation, which affirm a commitment to maintaining professional standards and technical acumen.
Demonstrated experience with advanced system deployment methodologies, including proficiency in virtualization technologies such as VMware or Hyper-V.
Extensive knowledge of Microsoft Windows Operating Systems and Office 365 cloud services in an enterprise environment.
Proven experience in project management methodologies, particularly in agile and waterfall environments, with a preference for certification in PMP or similar advanced project management credentials.
Established track record of leading technical teams in a professional setting, with responsibilities including mentoring, performance management, and career development of junior personnel.
Ability to integrate current industry best practices and technological advancements into strategic plans to drive operational excellence and competitiveness.
Experience in driving digital transformation initiatives, with a focus on automation and efficiency improvements.
Demonstrated ability to communicate complex technical information to non-technical stakeholders at all levels of the organization, enhancing understanding and engagement.
Experience in facilitating cross-departmental collaboration and fostering a culture of open communication and knowledge sharing.
Proven capability to analyze complex technical problems, develop innovative solutions, and implement effective resolutions in a timely manner.
Ability to anticipate potential technical challenges and proactively develop mitigation strategies.
Experience in financial planning and analysis, with a strong ability to align departmental budgets with broader organizational financial goals, ensuring fiscal responsibility and sustainability.
Deep understanding of cybersecurity principles and practices, including familiarity with regulatory requirements such as GDPR or HIPAA, to ensure robust data protection strategies.
Hands-on experience with the design and implementation of advanced collaboration technologies and AV systems, with a focus on improving employee engagement and productivity through technology.

Responsibilities

Drive operational direction in resolving complex desktop-related issues, mentoring junior team members to bolster team efficiency and expertise.
Oversee installation, configuration, and upgrades of desktop software and hardware, ensuring optimal performance across the organization.
Lead advanced troubleshooting efforts, addressing trends and resolving recurring technical issues to maintain seamless desktop functionality.
Manage deployment and imaging of sophisticated computer systems, ensuring integration and compatibility with existing network infrastructures.
Spearhead strategic communication initiatives, facilitating high-level meetings to align project objectives with stakeholder requirements.
Guide advanced data analysis and automation projects, implementing macros, scripts, AIs, and workflows to boost operational efficiency.
Oversee budget preparation and documentation, aligning financial plans with strategic objectives to ensure resource optimization.
Champion security and compliance initiatives, leading data protection programs and managing remediation efforts to mitigate vulnerabilities.

Benefits

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Plan
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program