Desktop Administrator
MRS GERRYS KITCHEN LLC•Albert Lea, MN
•$55,000 - $65,000•Onsite
About The Position
The Desktop Administrator supports the technology experience for employees across Mrs. Gerry’s Kitchen, including Microsoft 365 services, user accounts, endpoint devices, collaboration tools, and day-to-day technical support. This role helps maintain reliable, secure, and well-documented systems while supporting business operations in an on-site manufacturing environment. The ideal candidate is hands-on, service-minded, organized, and comfortable working across end-user support, Microsoft cloud services, devices, and basic infrastructure troubleshooting.
Requirements
- 2+ years of relevant IT support, systems administration, endpoint administration or Microsoft 365 administration experience.
- Experience supporting Windows desktops, laptops, printers, peripherals, mobile devices and common business applications.
- Working knowledge of Microsoft 365 Applications including Outlook, Teams, OneDrive, SharePoint and user administration.
- Experience with Active Directory and Microsoft Entra ID user and group management.
- Strong troubleshooting, documentation, communication and customer service skills.
- Ability to work on-site in Albert Lea, MN and support a manufacturing environment.
- Valid driver's license
- Professional ability to speak, read and write English.
- Working knowledge of Windows Operating Systems (server and workstation).
- Experience with Active Directory and Entra ID.
Nice To Haves
- Experience with MDM/endpoint management tools.
- Experience administering Exchange Online, Teams, SharePoint Online, and Microsoft 365 licensing
- Basic PowerShell scripting experience.
- Experience supporting phone systems or cloud PBX platforms
- Microsoft certifications such as MS-900, MD-102, MS-102, AZ-900, or related experience.
- Experience with Mobile Device Management tools preferred.
Responsibilities
- Administer Microsoft 365 services, including user accounts, licensing, Teams, Exchange Online, SharePoint Online, and related configurations.
- Support identity and access management through Microsoft Entra ID and Active Directory User management
- Support cloud-based business systems, including Microsoft 365, phone systems, collaboration platforms and vendor managed services.
- Manage Microsoft 365 licensing, user provisioning, and service configurations.
- Assist with governance and compliance standards with Microsoft 365 per IT leadership.
- Deploy, configure and maintain endpoint devices and peripherals.
- Provide end-user support in person and via remote service tools.
- Provide training to users on systems and applications.
- Create and maintain accurate documentation.
- Review basic security alerts, sign-in activity, and audit logs; escalate suspicious activity according to IT procedures.
- Escalate complex technical issues to senior IT team members, vendors or leadership as appropriate.
- Assist with IT based initiatives such as application rollouts, device refreshes, process improvements and system upgrades.
- Participate in rotating after-hours support schedule for urgent business-impacting issues.
Benefits
- Medical, Dental & Vision Insurance
- Free Employer Health Clinic
- Health Savings Account (HSA)
- Short- and Long-Term Disability Insurance
- Critical Illness, Accident & Hospital Insurance
- Voluntary Life Insurance (employee, spouse and child(ren)
- Company-paid $25,000 Basic Life Insurance for eligible full-time employees
- Paid vacation
- Holidays
- 401(k) with company match
- Discretionary profit sharing
- Leadership development
- Training and mentorship
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
