Desktop Administrator: Office of Innovative Technologies - UTK

University of Tennessee•Knoxville, TN

5d•Onsite

About The Position

This position is part of the central IT organization and will be a member of the Desktop Support leadership team providing technical solutions, project management and coordination. This role will serve as one of the technical resources for desktop processes providing guidance and mentoring to other team members as well as developing documentation for Best Practices.

Requirements

Bachelor’s Degree in relevant field or equivalent combination of education, training and experience
Two years of relevant experience
Advanced technical knowledge and skills with current computer hardware, software applications and operating systems
Knowledge of Microsoft Active Directory, Entra, Intune and Windows provisioning
Ability to quickly assess and provide efficient and thorough solutions to technical issues
Ability to work independently or as a team member
Ability to work with technical or non-technical users
Ability to work across teams or departments to achieve unit and university goals
Ability to understand institutional requirements in order to implement the most appropriate solutions.
Excellent Customer Service Skills
Excellent organizational & logistical skills
Excellent communications skills, both oral and written
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Three or more years of experience providing technical support in a higher education environment
Knowledge of the various university departments and systems and their dependencies
Knowledge of various scripting

Responsibilities

Analyzes, designs, tests and creates base images for university computers
Develops scripts to improve imaging processes.
Configures, modifies and repairs computer equipment
Provides customer support via phone, email or onsite
Evaluates processes, develops workflow, tests systems and posts documentation for team and/or end-users
Provides support, guidance and communications to other LAN administrators throughout the University system.
Develops and provides training for other team members and end users
Creates, maintains, and/or deploys software packages for Intune or other OIT software distribution methods
Provide support for Security during incident responses