Deskside/VTC Support Technician

Zayas Hendrick Mediaworks Llc•Washington, DC

3d•$40 - $47•Onsite

About The Position

Zayas Hendrick Mediaworks LLC is looking for a skilled Deskside/VTC Support Technician to join our team in Washington, DC. at the Department of Treasury on-site, full time to provide Tier 1 and Tier 2 deskside support. Key tools and systems are Microsoft Intune (endpoint management and deployment) and Active Directory (domain jointed setups and computer object management). Core tasks are prepping and reimaging laptops, as well as setting them up for domain join/deployment. Knowledge of SCCM is desirable. Experience providing videoteleconferencing support using Zoom/Webex is also desirable.

Requirements

3+ years of experience in deskside support, IT helpdesk, or a related technical role
Hands-on experience with VTC systems (Cisco, Polycom, Zoom Rooms, or similar)
Proficiency with Windows OS environments and Microsoft 365 applications
Strong troubleshooting skills for hardware, software, and network connectivity issues
CompTIA A+, Network+, or equivalent IT certification preferred
Excellent communication and customer service skills with a user-first mindset
Ability to work on-site in Washington, DC and lift/move equipment as needed

Nice To Haves

Knowledge of SCCM is desirable
Experience providing videoteleconferencing support using Zoom/Webex is also desirable

Responsibilities

Provide deskside technical support to end users, troubleshooting hardware, software, and connectivity issues
Perform system imaging, patching, and configuration management via SCCM and Intune
Support and manage workstations, laptops, peripherals, and mobile devices
Coordinate and facilitate VTC sessions, ensuring audio/visual quality and system reliability
Image, deploy, and refresh desktop and laptop systems as needed
Document support tickets, resolutions, and technical procedures in the helpdesk system using Service Now
Collaborate with IT teams to escalate and resolve complex technical issues