Deskside Support

TEKsystems•Saint Paul, MN

5d•$20 - $23•Onsite

About The Position

We're looking for a highly customer-focused Service Desk Analyst with at least 1 year of experience providing hands-on deskside and help desk support in a corporate environment. This position is heavily focused on supporting end users in person, so candidates must have demonstrated experience troubleshooting and resolving hardware, software, account access, and peripheral issues directly with employees at their desks. The ideal candidate will have strong experience supporting Windows environments, Office 365, Active Directory, ServiceNow (or similar ticketing systems), password resets, device deployments, printers, laptops, desktops, docking stations, and basic networking connectivity issues. Candidates should be comfortable owning tickets from creation through resolution, documenting their work thoroughly, and providing timely updates to users throughout the support process. Success in this role requires someone who enjoys working face-to-face with end users, has strong communication skills, and can confidently troubleshoot technical issues while delivering exceptional customer service. The team is looking for a hands-on problem solver who can manage multiple priorities, adapt quickly, and maintain a high level of professionalism in a fast-paced environment. This is an excellent opportunity for someone who enjoys being the first point of contact for technical support and wants to make a direct impact by helping employees stay productive.

Requirements

At least 1 year of experience providing hands-on deskside and help desk support in a corporate environment.
Demonstrated experience troubleshooting and resolving hardware, software, account access, and peripheral issues directly with employees at their desks.
Strong experience supporting Windows environments, Office 365, Active Directory, ServiceNow (or similar ticketing systems), password resets, device deployments, printers, laptops, desktops, docking stations, and basic networking connectivity issues.
Comfortable owning tickets from creation through resolution, documenting their work thoroughly, and providing timely updates to users throughout the support process.
Enjoys working face-to-face with end users.
Strong communication skills.
Confidently troubleshoot technical issues while delivering exceptional customer service.
Hands-on problem solver.
Ability to manage multiple priorities.
Ability to adapt quickly.
Ability to maintain a high level of professionalism in a fast-paced environment.
Hands-on deskside support experience required.
End-user facing customer service experience required.
Strong troubleshooting and problem-solving abilities.
Experience supporting laptops, desktops, peripherals, mobile devices, and user accounts.
Ability to document, manage, and resolve tickets independently.
Team-oriented individual with a strong sense of ownership and accountability.
Prior level 1/level 2 technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets, Filemaker).
Traits: self-motivated, curious, problem solver.

Nice To Haves

Windows, Office 365, Active Directory, and ticketing system experience preferred.

Responsibilities

Providing hands-on deskside and help desk support in a corporate environment.
Supporting end users in person.
Troubleshooting and resolving hardware, software, account access, and peripheral issues directly with employees at their desks.
Supporting Windows environments, Office 365, Active Directory, ServiceNow (or similar ticketing systems), password resets, device deployments, printers, laptops, desktops, docking stations, and basic networking connectivity issues.
Owning tickets from creation through resolution.
Documenting work thoroughly.
Providing timely updates to users throughout the support process.
Managing multiple priorities.
Adapting quickly.
Maintaining a high level of professionalism in a fast-paced environment.