Deskside Technician II

Stefanini Group•Iselin, NJ

4d•Onsite

About The Position

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. This role involves supporting IT equipment in a large corporate environment, providing desktop and laptop tech support for both Mac and PC, and supporting Windows 11 operating systems. The technician will also support mobile devices, printers, scanners, wireless, VPN, and perform IMAC (Install/Move/Add/Change) support. Responsibilities include maintaining repairs, spare parts, and components, researching and troubleshooting problems, maintaining system configurations and documentation, and tracking/resolving customer incidents and requests through the client's ticketing tool. The role also requires troubleshooting hardware and software issues, managing backup, restoration, and migration of user data, providing Smart Hands support for networking, server, and telecommunications, and supporting printers and peripheral devices. Inventory management of IT assets, including asset auditing, is also a key part of the role. The technician must be able to research and follow KB articles, work on-call and other after-hours support needs, potentially provide Executive support, and perform various other tasks associated with deskside services. Support may be required at other client locations as needed.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
High school diploma or equivalent required.
Typically requires a minimum of 1 - 3 years of related experience.
Knowledge of multiple manufacturers and operating systems.
Excellent troubleshooting capability.
Ability to work in a team environment as well as independently.
Ability to communicate technical information -technical audiences.
Excellent verbal and written communication skills.
Ability to complete assignments with no supervision.
Ability to search internally/externally for support information.
Customer-oriented attitude.
Valid driver's license and proof of auto insurance, if travel is required.
Attendance and schedule adherence are requirements of this position.
This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
Ability to provide L2 Deskside Support, covering both end user computing and on-site network issues
Possesses familiarity with and experience supporting Labs, including Lab IT and instruments

Responsibilities

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Providing hardware/software support services to onsite client including break/fix.
Providing installation and upgrading services of hardware and software.
Performing client-site imaging of Computers for Win11.
This job may include any aspect of product field support, including system hardware and software.