Deskside Technician II

Stefanini Group • Auburn Hills, MI

21h

About The Position

Mission: Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency through local operator expertise.

Requirements

• Excellent knowledge of mobile telecom mechanics, contract lifecycle, and bundles management
• Technical understanding of 2G, 3G, 4G, 5G, MIFI technologies, and indoor coverage issues
• Proficiency in ServiceNow or equivalent ITSM solutions
• Minimum Bac +3 (e.g. Telecoms, Networks, IT degree)
• Strong understanding of the telecom industry (operator processes, contract structures, mobile lifecycle management)
• Good IT culture (ticketing tools, databases, data visualization)

Responsibilities

• Act as primary interface with AT&T and Verizon Account Teams
• Manage lifecycle of mobile lines (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
• Review and submit telecom invoices to internal validation flow (e-Supplier, Tangoe)
• Escalate and follow-up on system/application issues (coverage, in-building connectivity)
• Analyze international usage, identify overages, propose optimization actions
• Assist large-scale mobility initiatives (deployment, recycling, migration)
• Contribute to process improvement and cost savings initiatives
• Ensure rapid reaction and autonomy in dealing with infrastructure or subscription issues directly with the operator

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree