Deskside Tech - Local End User Support

Npo Usa•Burr Ridge, IL

7h•Onsite

About The Position

NPO USA Inc. is seeking an energetic, enthusiastic, highly motivated, and organized Deskside Technician to provide deskside support to end-users on a Single Point of Contact project. This role is located onsite at our client location and will be part of a team that interfaces with a support center and a customer IT support team. A strong emphasis is placed on providing timely resolutions and high-quality customer service. The ideal candidate will be self-motivated due to the independent nature and responsibility of the environment. Responsibilities include installation and upgrading of hardware and software, diagnosing and repairing end-user system and peripheral device failures, and troubleshooting network devices to ensure PC connectivity.

Requirements

Two to three years of deskside support experience.
Ability to fix printers, desktops, and laptops.
Excellent troubleshooting capability.
Experience in using the following PROTOCOLS: DHCP and DNS.
Familiar with IPCONFIG and all its switches.
Experience with Bitlocker and the Bitlocker Command Console.
Experience in using troubleshooting tools such as IPCONFIG and all its switches.
Wired and wireless network experience.
Excellent history of responding to service requests and trouble incidents.
Ability to communicate technical information to non-technical audiences.
Excellent verbal and written communication skills.
Solid documentation skills.
Ability to complete assignments with minimal supervision.
Ability to search internally/externally for support information.
Team and customer-oriented attitude.
Excellent attendance and schedule adherence history.
Ability to walk and bend and perform labor-related duties of connecting computer equipment.
Ability to lift up to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

Responsibilities

Providing deskside support to end-users on a Single Point of Contact project.
Installing and upgrading hardware and software.
Diagnosing end-user system failures and implementing repair solutions.
Diagnosing printer and other peripheral device failures and implementing repair solutions.
Troubleshooting network devices to ensure connectivity from the PC to the network.
Managing the stock room.
Providing 5-day on-site support.