Deskside Support Technician in Reston, VA

Virtual Service Operations•Reston, VA

1d•Onsite

About The Position

Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support.

Requirements

4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles
Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
Ability to work on-site in Reston, VA five days per week
Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals
Experience troubleshooting: Wired and wireless connectivity, Microsoft 365 access, authentication, and Outlook/Teams issues, Zoom or other conferencing tools, Printers and peripheral devices
Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure
Strong customer-facing communication skills with the ability to support VIP and executive users professionally
Ability to work independently on-site as the primary local IT presence when required
Must be within driving distance of Reston, VA and willing to work onsite
Pursuant to a government contract, this specific position requires U.S. citizenship status

Nice To Haves

Experience supporting executive/VIP users in a white-glove environment
Experience with endpoint management platforms such as Intune, Kandji, or similar
Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting
Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
Experience supporting virtual desktops or remote desktop environments
Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
Prior MSP, managed services, or high-volume support environment experience
Experience in regulated or security-conscious environments

Responsibilities

Provide End User Support and VIP Support.
Perform hands-on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation.
Perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections.
Log, prioritize, document, escalate, and close incidents using ticketing systems and ITSM workflows.