Deskside Support Technician

Expleo • Aurora, CO

1d • Onsite

About The Position

Join the Front Line of IT Support with Trissential. Are you a hands-on IT professional who thrives in an onsite, fast-moving environment? Trissential is hiring a Deskside Support Technician to join our client’s internal IT support team in Denver, Colorado. This is a highly visible, impact-driven role where you’ll be the go-to expert keeping employees productive through reliable, responsive technology support. If you enjoy working directly with users, building and deploying devices, and solving real-world IT problems every day—this role was built for you.

Requirements

• 5–7 years of hands-on helpdesk or deskside IT support experience (flexible for strong candidates)
• Strong customer service and communication skills
• Proven experience imaging, configuring, and deploying end-user devices
• Ability to manage multiple tickets and scheduled tasks in a time-sensitive environment
• Comfortable working in a physical, schedule-driven, onsite role
• High school diploma or equivalent required
• Valid driver’s license required
• Reliable transportation required (fleet vehicle may be available)
• Local travel between sites

Nice To Haves

• Experience with SCCM and/or Microsoft Intune
• Working knowledge of ServiceNow
• iOS device support experience
• Prior field support background
• Experience supporting environments outside of utilities or heavy industry
• Technical certifications (CompTIA A+, Microsoft, or similar) are a plus but not required

Responsibilities

• Image, configure, deploy, and refresh corporate laptops, desktops, and field devices
• Respond to ServiceNow incident and request tickets within SLA expectations
• Provide walk-up deskside support at service centers
• Prepare and stage devices proactively throughout the workday
• Perform onsite troubleshooting for hardware, software, and connectivity issues
• Assist with inventory management, audits, and device counts
• Travel locally to support additional facilities and service centers as needed
• Collaborate closely with deskside and field service teammates

Benefits

• Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Offers paid away from work
• Career Stability – Long-term engagement with an established client environment
• Supportive Team Culture – Work with professionals who value collaboration and ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED