Deskside Support Technician (Onsite – Indianapolis, IN) | Contract

aFit Staffing•Indianapolis, IN

3d•Onsite

About The Position

The Deskside Support Technician role performs service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as customer contact. aFit, a woman-owned company based in Indianapolis, provides project-based staffing for government and commercial organizations. We are devoted to being collaborative, honorable, and accountable, offering a talented workforce in a team-based environment to produce concrete and reliable outcomes. We focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment. This is a full-time contract position located in Indianapolis, IN.

Requirements

1-3 years of technical or related experience is preferred.
Experience with various versions of Microsoft operating systems.
Experience with various versions of Microsoft Office Suites.
Some experience with AD and imaging software.
Client-required certifications, if needed.
Able to perform more varied and difficult tasks.
Able to work in a collaborative team environment to obtain the best results.
Work as a topmost trusted partner with aFit and the client.
Provide attention to details.
Approaches challenges with a positive, consultative mindset
Self-starter with the desire to achieve and work with integrity.
Willingness to grow and change through ambiguity.
Learning agility, or the ability to develop new skills.
Open and receptive to feedback to continuously grow.
Must have a high school diploma or equivalent.
Must successfully pass pre-employment (post offer) background check and drug screen.
Must maintain a valid driver’s license, with a reliable vehicle and maintain proper insurance while employed.
Must maintain required security clearance, as needed.
Must maintain required certification levels.

Nice To Haves

College degree in a related field is preferred.
Relevant education may substitute technical experience.

Responsibilities

Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Processes timely and accurate information to ensure compliance with vendor warranty requirements.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
Maintains and updates work order tickets in client’s ITSM tool.
Coordinates across multiple departments/vendors to provide support.
Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with the customer when responding to technical questions or requests for information.
Maintains regular attendance.
Other duties as assigned by management.