DESKSIDE SUPPORT SPECIALIST
Caesars Entertainment•Robinsonville, MS
About The Position
Performs advanced Deskside support problem determination and resolution and tracks all technology request reported to IT. Provides technical training for end users, standard operating procedures, problem management and trend analysis, standard operating system images for computing environment, support for technology projects and support for the Engineering team as needed.
Requirements
- Advanced Deskside support problem determination and resolution
- Tracking technology requests
- Technical training for end users
- Standard operating procedures
- Problem management and trend analysis
- Standard operating system images for computing environment
- Support for technology projects
- Support for the Engineering team
Responsibilities
- Performs advanced Deskside support problem determination and resolution
- Tracks all technology requests reported to IT
- Provides technical training for end users
- Develops standard operating procedures
- Conducts problem management and trend analysis
- Creates standard operating system images for computing environment
- Supports technology projects
- Supports the Engineering team as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
