Deskside Support Engineer
About The Position
Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role is responsible for supporting a wide range of IT-related issues, including laptops, networks, telecom, video conferencing, printing, mobility, and infrastructure problems. The Deskside Support Engineer will diagnose, resolve, and respond to IT incidents, requests, and tasks in a fast-paced environment. The position involves providing end-user support and installing/maintaining computer hardware and software using both hands-on and remote capabilities to ensure efficient and successful operations of Corient’s corporate business, while adhering to all IT and security standards and practices. The Deskside Support Engineer will collaborate closely with other IT groups, business departments, and external entities.
Requirements
- Associate degree (or equivalent proven industry experience).
- 3–4 years of experience in deskside support with a focus on end-user services.
- Strong problem-solving, analytical and customer service skills.
- Experience troubleshooting and installing laptops, printers, and mobile devices.
- Proficiency with Windows 11.
- Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
- Experience with ticketing and incident management platforms, for managing user requests and escalations
- Knowledge of networking fundamentals and remote support tools.
Nice To Haves
- A+ Certification (Highly Preferred).
- Bachelor’s degree.
- Experience with Active Directory administration
- Experience with Citrix and RingCentral.
- Experience with cloud printing solutions such as Printix or Papercut.
- Experience with Video Conference and Collaboration technologies.
- Experience working with Active Directory.
- Microsoft MCP Certifications.
Responsibilities
- Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
- Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
- Resolve complex issues and collaborate with other teams to identify root causes and solutions.
- Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
- Document incidents, problems, requests, and tasks in Corient’s ITSM system.
- Escalate critical incidents to management as necessary.
- Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
- Work independently while being a collaborative team member committed to team success.
- Follow standard operating procedures for processes and documentation.
- Availability to work after hours or on weekends as required.
- Travel may be required (up to 10%).
Benefits
- 401(k) Plan with Employer Matching
- Four Medical Plan options that is generously subsidized by Corient
- Employer paid Dental, Vision & Life and AD&D Insurance
- Employer paid Short-term & Long-term Disability
- Paid Maternity & Parental Leave
- Flexible Spending Accounts & Health Savings Accounts
- Dependent Care FSA
- Commuter & Transit FSA
- Corporate Discount Program - Perkspot
- Training Reimbursement
- Paid Professional Designations
- Giving back to the community - Volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
