Deskside IT Support Engineer (Mac/Apple Specialist) – Dedicated On-Site

Xperteks•New York, NY

2d•Onsite

About The Position

We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.

Requirements

3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
Hands-on experience using Addigy or another similar MDM for Apple device management.
Exceptional customer service, clear communication, and a polished professional presence.
Ability to manage your daily on-site ticket queue independently with minimal direct supervision.

Nice To Haves

Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable.

Responsibilities

Provide elite, face-to-face deskside technical support for local executives and staff.
Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
Handle local hardware repairs, data migrations, and software installations.
Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
Keep highly accurate, up-to-date documentation and track your daily tasks.
Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.