Deskside Consultant

Long View Systems•Edmonton, AB

3d•Onsite

About The Position

Long View is seeking an upbeat and proactive Deskside Consultant for their Edmonton branch to support clients on-site. This role involves leveraging technical skills to provide excellent customer experiences while fostering career growth. The successful candidate will be required to travel between multiple sites across Edmonton, making a valid driver's license and reliable transportation recommended.

Requirements

3+ years of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Desktop Support Role.
Knowledge of server operations, infrastructure, web interfaces, remote access tools.
Hands-on experience with Windows/Linux/Mac OS environments.
Experience with Microsoft Office O365.
Experience with remote support.
Experience with PC / printer hardware / VPN / Citrix.
Experience with Active Directory.
Ability to identify issues, escalate appropriately, and work to resolve them.
Effective written and verbal communication skills.
Valid driver's license and a reliable vehicle.
Post-secondary education in a related field.

Nice To Haves

CompTIA A+ Certification
Microsoft Certifications

Responsibilities

Diagnose and resolve incidents associated with application software and operating systems, determining the source of issues and classifying their urgency, impact, and nature.
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
Install and support PC, laptop, tablet, and mobile hardware and software.
Image workstations using Microsoft Intune/Endpoint Manager and deploy workstations.
Identify and effectively communicate recurring issues and trends, assisting with creating efficiencies and processes.
Participate in hardware and software reviews and recommend purchases with team members.
Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
Work with hardware and software vendors to assist in remediation of incidents, verify timely product delivery, and ensure new equipment is installed and ready to operate on schedule.
Develop and maintain documentation related to end-user experience and devices.
Travel to different client locations in and around Edmonton as required by client needs.