Deskside and Server Support Engineer

Zensar•Boston, MA

18h•$63,052 - $90,363•Onsite

About The Position

Zensar is looking for an experienced Senior Deskside & Server Support Engineer to join their managed services team. This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment. The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.

Requirements

Master’s Degree – Information Technology

Responsibilities

Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.
Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.
Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).
Own the end-to-end lifecycle of endpoint devices — from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards.
Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.
Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms.
Administer Active Directory, Azure AD / Entra ID, Group Policy Objects (GPOs), and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies.
Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems (NAS/SAN).
Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness — critical in a financial services environment.
Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.
Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations.
Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.
Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs), network topology diagrams, and runbooks to drive operational consistency and audit readiness.
Serve as a trusted technical point of contact for client’s stakeholders, providing clear updates, root cause analysis, and proactive recommendations.