Desk Property Adjuster - CST/EST

Allstate • USA - MA (Remote), VT

1d • $53,500 - $110,400 • Remote

About The Position

National General, a part of The Allstate Corporation, is seeking an experienced Property Desk Adjuster, preferably located in the Central or Eastern Time Zone, to investigate and evaluate homeowners property claims from start to finish. This role involves confirming facts of loss, determining coverage, assessing damages, and negotiating settlements within assigned authority. The adjuster will manage the entire claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses, working closely with customers, contractors, and other partners to ensure accuracy and efficiency. A key aspect of this position is delivering excellent customer service through clear, timely communication, keeping customers informed and supported throughout the claims process. The position supports claim volume across the New England region, with additional states assigned based on business needs.

Requirements

• Proficiency in Xactimate.
• Strong foundation in claims handling, including supplements, ALE, contents and full claim ownership.
• Strong organizational skills.
• Proactive approach.
• Excellent customer service skills.
• Ability to adapt in a fast-paced environment.
• Must have authorization to work in the United States.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

• Experience handling claims in both field and desk settings is strongly preferred.
• Holds an active adjuster license or possess a license that qualifies for reciprocity in the applicable states is strongly preferred.

Responsibilities

• Investigate and evaluate homeowners property claims from start to finish.
• Confirm the facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority.
• Manage the entire claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses.
• Work closely with customers, contractors, and other partners to ensure claims are handled accurately and efficiently.
• Deliver excellent customer service through clear, timely communication, keeping customers informed and supported throughout the claims process.
• Applies extensive experience or a rotation into a specialty position (coverage, investigation specialist, litigation, large loss, water mitigation, desk review).
• For claims involving fraud or subrogation, partners with assigned representatives from those areas to achieve best outcome.
• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems.
• Identifies the most complex customer needs and works to meet those needs using appropriate customer service skills.
• Determines subrogation or fraud potential and how to handle.
• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles investigation regarding all aspects of the most complex homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed