Desk Property Adjuster - NC

Allstate • USA - NC (Remote), NC

5d • $53,500 - $104,100 • Remote

About The Position

As a Property Desk Adjuster, you will investigate and evaluate homeowners property claims from start to finish. You will confirm the facts of loss, determine coverage, assess damages, and negotiate settlements within your assigned authority. In this role, you will manage the entire claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses. You will work closely with customers, contractors, and other partners to ensure claims are handled accurately and efficiently. A key part of this position is delivering excellent customer service through clear, timely communication, keeping customers informed and supported throughout the claims process.

Requirements

• Proficiency in Xactimate
• Strong foundation in claims handling, including supplements, ALE, contents and full claim ownership
• Strong organizational skills
• Proactive approach
• Excellent customer service
• Ability to adapt in a fast‑paced environment
• Holds an active adjuster license or possess a license that qualifies for reciprocity in the applicable states

Nice To Haves

• Preferably located North Carolina
• Experience handling claims in both field and desk settings is strongly preferred

Responsibilities

• Handles investigation regarding all aspects of Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority
• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review)
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Demonstrates broad understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for employees eligible to work from home
• $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed