Desk Clerk - Hacidena Heights

Mercy Housing•Richmond, CA

9d•Onsite

About The Position

At Mercy Housing, the Desk Clerk plays a crucial role in providing customer service to residents, monitoring building access, ensuring property security, and maintaining effective communication with authorities and the Property team. This is an on-site position where the work contributes to creating homes, hope, and opportunity within affordable housing communities. Mercy Housing emphasizes a mission-driven approach guided by mercy, justice, and respect, fostering both resident empowerment and employee growth.

Requirements

High school diploma or equivalent
General office experience
Ability to work with diverse and vulnerable populations who have experienced homelessness.
Ability to answer the telephone and greet residents and guests clearly.
Ability to treat a variety of people with respect and compassion.
Ability to maintain confidentiality.
Ability to decide when an incident is an emergency and take appropriate action.
Ability to write messages in a legible fashion.

Nice To Haves

Lived experience is encouraged.

Responsibilities

Provide customer service to residents.
Monitor residents and visitors entering and exiting the building.
Provide security to the property.
Communicate appropriately and adequately with proper authorities and the Property team.

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year
12 company holidays + 2 floating holidays
403b + match
Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options