Desk Clerk

Hope Solutions•San Pablo, CA

10d•Onsite

About The Position

Hope Solutions, founded in 1991, is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. We envision a world where everyone has a home and community support to live with dignity. Our mission is to heal the effects of poverty and homelessness. We are seeking passionate individuals to join our team and help improve the lives of our clients.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to walk, climb stairs, and enter/exit the facility to manage the premises.
Ability to work in a desk setting for up to 8 hours at a time to manage resident and visitor traffic.
Ability to drive an automobile and transport oneself, including driving at night.

Nice To Haves

Experience with and/or interest in handling light maintenance skills is strongly preferred.
Bi-lingual in English/Spanish is a plus.

Responsibilities

Welcome residents and guests, managing check-ins and check-outs.
Handle inquiries and provide exceptional customer service.
Assist in maintaining accurate records.
Coordinate with staff for efficient communication.
Promptly address issues or concerns.
Maintain familiarity with all residents of El Portal Place.
Collaborate with supportive staff to help residents overcome issues that may place them at risk for eviction.
Encourage residents to utilize available services and programs.
Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach.
Keep an accurate log of all visitors, recording names and assuring visitors sign in and out.
Answer telephones and take accurate messages.
Convey accurate information to team members and/or appropriate authorities.
Conduct patrols of the building according to a schedule.
Ensure that doors and gates are closed and locked.
Respond to emergency situations by calling the appropriate emergency service.
Enforce building policies and house rules.
Keep lobby areas clean and neat.
Monitor parking areas and enforce the policy.
Inform the Assistant Manager, team members, and/or on-call Property Manager of any unusual activity.
Enforce the complex's no-loitering policy.
Manage resident complaints and issues.
Perform other related duties as requested by supervisory staff.
Professionally represent Hope Solutions in all circumstances.
Comply with policies, procedures, standards of practice, and outcome requirements for the program.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations as well as Hope Solutions policies and procedures.
Maintain knowledge of and compliance with Fair Housing regulations.
Update management on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports.
Attend all required meetings, including staff meetings, Team meetings, consumer case conferences, and required training.
Attend program development meetings as required.
Interface and integrate efficiently with Hope Solutions management, service providers, and residents.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
On-call, after-hours, and backup work will be required.
Other duties as assigned.