Desk Clerk (Part-Time)-11-205 - SC/Alegria-Zahn

The Salvation Army Southern California•Los Angeles, CA

1d•Onsite

About The Position

The Desk Clerk provides general oversight of residents and rooms, manages check-ins and discharges, and evaluates and reports on resident conditions to the Program Director and Case Managers. This role also assists case managers with documentation and tracking resident progress upon discharge and follow-ups.

Requirements

High School Diploma or GED Required
Minimum of one-year experience working with low-income and/or homeless individuals and families.
Must possess a valid Class C California Driver’s License.
Must pass criminal background check
Attainment of at least 18 years of age.
Culturally sensitive and non-judgmental
Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
Basic information of blood borne infection and universal precautions including the use of protective devices.
CPR/First Aid Certification.

Nice To Haves

A.A. or B.A./B.S. highly preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide professional, compassionate, and safe care for all residents.
Respond to client needs promptly, professionally, and with great courtesy.
Provide support to all residents.
Monitor clients to ensure a safe, quiet, and friendly atmosphere.
Explain rules and procedures to all clients.
Ensure client adherence to program policies and procedures.
Complete intakes as needed.
Enter and update all HMIS data as needed.
Follow all Alegria and TSA policies and procedures.
Complete all intake forms and records, establishing an individual resident file for new intakes.
Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director.
Monitor the house and residents, make rounds as directed by your supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure that resident’s rooms are neat and clean, hallways are free of obstructions and other safety hazards.
Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered.
Maintain security inside and outside of the building.
Respond promptly and appropriately to emergency situations.
Maintain resident confidentiality at all times.
Assist Case Managers in completing documentation and tracking residents upon discharge.
Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
Monitor client’s medication.
Assist with kitchen duties as needed.
Assist with cleaning common areas daily.
Ability to work an irregular schedule with varying hours as needed.
Perform other duties as assigned by your immediate supervisor and/or management personnel.
Perform all duties in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.