Desk Clerk Assoc Trnr

Adelante Development Center•Artesia, NM

5d•Onsite

About The Position

Empower individuals with hands-on training, foster independence through guidance, and create a welcoming experience for every guest at FLETC—where support meets success! Position is responsible for performing various registration and administrative duties as assigned by the Registration Operations Lead. Directly provides all operational job specific training and support to a person or persons with disabilities (associates) while assisting them in the performance of their assigned duties on a daily basis. Work will be performed in a hands-on-fashion.

Requirements

One (1) year general work experience required.
Computer experience with MS Word, Excel, and Outlook required.
Ability to speak English clearly, distinctly and cordially with internal and external customers of Adelante.
Ability to read and write English in order to understand and interpret written procedures.
Must pass background/fingerprint investigation, pre-employment drug screening and TB test.
Must have own reliable transportation, valid NM driver’s license, insurable driving record and proof of current liability insurance.

Nice To Haves

High School diploma or equivalent preferred.
Experience as a desk clerk in a hotel, motel or other lodging facility preferred.
Bi-lingual preferred.

Responsibilities

Prepare registration packets for guests.
Greet, register, assign rooms and keys to guests.
Handle phone communications, transmitting and receiving messages.
Provide information on bus schedules, dining hall hours, and directions.
Supply additional linens upon request or when rooms are not cleaned.
Prepare and send the daily roster to management, COTR, and security.
Record and communicate repair requests to maintenance, management, and staff.
Assist the supervisor by making necessary adjustments for customer service.
Learn, implement, and communicate behavior management procedures and training programs.
Provide hands-on training to associates, demonstrating methods for skill improvement.
Assess associates' progress toward job independence.
Participate in the time-study process for assigned associates.
Supervise and inspect the work of associates with disabilities, recording progress.