Desk Assistant, Housing & Residence Life

University of Florida • Gainesville, FL

5d • Onsite

About The Position

The Desk Assistant within the Housing Operations team for Housing and Residence Life is responsible for serving as the first point of contact for residents, families, and community members. This role involves providing information on campus resources, resolving inquiries, managing phone calls and emails, assisting walk-in traffic, logging and delivering mail and packages, and maintaining desk records. The Desk Assistant also provides temporary keys and ensures effective communication within the Housing & Residence Life team to deliver services efficiently. A key aspect of this role is creating a welcoming environment through positive interactions.

Requirements

• This position is open to all students who are eligible to work on campus
• Must maintain a minimum 2.0 grade point average
• Registered students are employed on a part-time basis, up to 20 hours per week

Nice To Haves

• Demonstrated experience with front line customer service
• Ability to critically analyze situations and actively problem solve
• Ability to work well within a team and build positive relationships
• Demonstrated dependability, attention to detail, timeliness, and professionalism
• Ability to communicate effectively (verbal and written communication)

Responsibilities

• Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns
• Answer incoming phone calls and emails, assisting walk-in traffic to the residential office
• Log and deliver all packages and special mail sent to residents
• Assist guests with inquiries regarding different residential facilities, university locations or services
• Maintain and update area desk records and materials
• Provide temporary residential and mailbox keys for residents
• Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services
• Create a welcoming environment for all students, families, and visitors through positive interactions and engagement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed