Desk Assistant - David Blackwell Hall

American Campus Communities•Berkeley, CA

5d•Onsite

About The Position

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.

Requirements

A High School diploma or equivalent and related experience.
Customer service experience.

Responsibilities

Assist in identifying and reporting maintenance and safety problems.
Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
Assist in security checks of the property while on duty.
Know emergency telephone numbers.
Assist in the supervision of student conduct and noise levels throughout the Community (i.e. periodic checks of front fire lane and other areas as assigned), and the notification of the On-Call PA's for other issues.
Assist in the communication and interpretation of policies and regulations.
Assist in maintaining established quiet hours.
Assist in the welcoming and orientation of new residents (i.e. helping in the location of rooms and available facilities, etc.)
Assist in providing information on campus services and agencies.
Ensure that proper procedures are adhered to in the issuance and return of equipment.
Assists guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.
Assist the professional staff during check-in and check-out.
Maintain all administrative logs as designated by the professional staff.
Perform other tasks as assigned by the management staff.
Maintain punctuality to assigned shifts.
Serve as an American Campus representative and liaison in all interactions.