Desk Appraiser - Private Client Advice

TD•Markham, ON

1d•CA$58,800 - CA$83,000•Onsite

About The Position

In your role as a Desk Appraiser, you will be responsible for supporting field teams through various activities; primarily, completing desk appraisals for risks based upon information supplied from clients. The role will also be responsible for select clientele, stakeholder and partner interactions to support appraisal teams. This role will also take on initiatives aimed at providing personal growth opportunities while supporting overall department goals.

Requirements

Undergraduate degree or relevant professional certifications, designations, or equivalent experience required

Nice To Haves

Experience in estimating and/or valuation an asset
Architectural, construction, inspection, appraisal, high value real estate, risk management or similar backgrounds are considered an asset.
CRM/CIP considered an asset

Responsibilities

Conduct desk insurance appraisals of homes of various risk and adhere to agreed-upon timelines, targets and loss control measures
Obtain photos of the risk, interview clients, calculate replacement cost estimates, and complete Appraisal reports to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, to simplify the claims process
Scheduling appraisal appointments with clients based on priority and appraiser availability while effectively managing timeliness
Ensure Appraisers achieve annual productivity targets by adjusting appointments accordingly
Assign Appraisers to specific properties according to geographic location and managing efficient workload
Undertaking file assignment based off appraiser's authority limit and current case load
Contribute to the legendary customer experience via a net promotor score collaborating with internal and external partners while valuing speed and accuracy
Manage consumer relationships, promoting the TD brand by acting as the face of the company during appraisals.
Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc. for own reports
Quality control reviews of appraisal reports from internal staff as well as vendor companies
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
Contribute reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters
Requires sound conceptual knowledge in their own field of specialty
May lead small projects and / or support work streams of a bigger project
Investigates and analyzes potential solutions; ensures processes and functional programs are implemented
Attend monthly site visits with Appraisers to understand job functionality and interaction with clientele