Desk Appraiser

GAINSCO•,

2d•Remote

About The Position

GAINSCO is seeking a Material Damage Desk Appraiser II to complete auto physical damage appraisals virtually (photo-based) in an accurate, efficient, and compliant manner, while delivering prompt, professional customer service. The role involves virtually inspecting and appraising damaged vehicles using photos, company guidelines, and proper repair methods. The appraiser will use estimating software to evaluate, document, and estimate accident-related vehicle damages, negotiate repair estimates with shops, authorize and manage rental car extensions, determine repairability versus total loss, and manage the repair process to support timely vehicle repairs. The position also requires maintaining accurate claim file notes, communicating effectively with teammates and Claims partners, and contacting customers to respond to questions in a timely manner.

Requirements

High School Diploma or Equivalent
Minimum of 5 years of experience writing auto damage appraisals is required.
Insurance carrier appraisal experience is required.
Appraisal estimating software experience is required.
Experienced user of software estimating systems
Valid driver’s license.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

ASE / ICAR Certification is a plus.
High proficiency with CCC ONE estimating software is a plus.
Ability to become ICAR/ASE certified.
Ability to demonstrate a high level of auto appraisal technical skills.
Ability to travel 5% or less; voluntary travel.

Responsibilities

Virtually inspect and appraise damaged vehicles using photos, company guidelines, and proper repair methods.
Use estimating software to evaluate, document, and estimate accident-related vehicle damages.
Negotiate repair estimates with the customer’s shop of choice to reach agreement on repair costs.
Authorize and manage rental car extensions when needed based on repair conditions.
Determine repairability vs. total loss; complete total loss evaluations and determine salvage value.
Manage the repair process to support timely vehicle repairs and issue payments for covered damages when appropriate.
Maintain accurate claim file notes and communicate effectively with unit teammates and Claims partners.
Contact customers and respond to questions in a timely manner.