Desk Agent - SPA ONC

Omni Hotels & Resorts • Irving, TX

7d • Onsite

About The Position

Omni Las Colinas Hotel, a AAA Four Diamond property, is seeking a passionate and service-focused Spa Front Desk Agent. This role ensures a high standard of service and hospitality in the Spa Reception and Retail area, maximizing guest satisfaction and revenue through direct contact with guests, members, and staff. The hotel offers a dynamic, high-end experience with recently renovated facilities and a commitment to associate well-being and development as part of the Omni Hotels & Resorts family.

Requirements

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure.

Responsibilities

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Perform any other duties required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed