Designer Senior

USAA•Charlotte, NC

1d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Designer Senior, you will drive work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.).
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Nice To Haves

Experience leading multiple teams across portfolios, focusing on stages of the user journey
2+ years of working with a team of onshore and offshore/nearshore designers.
Experience in guiding multiple projects through a complex governance and legal process to ensure accessibility and legal compliance.

Responsibilities

Drive the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
Co-facilitate a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Navigate multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
Guide the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Work autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
Articulate ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
Mentor developing designers across the Design Community.
Provide constructive day-to-day feedback to team members.
Apply advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
Stay abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.