Designer Dedicated Salesperson - Akris Punto Women's Ready to Wear - Fashion Valley

Nordstrom•San Diego, CA

6d•Onsite

About The Position

The Designer Dedicated Salesperson (Designated Selling Associate) represents Akris Punto Women's Ready to Wear at Nordstrom Fashion Valley. This customer-facing sales role drives sales for Nordstrom while championing the represented brand through customer service, product knowledge, merchandising, and relationship building. The salesperson supports both in-store and digital selling, develops new and existing customer relationships, educates customers and colleagues on products and style, and contributes to a customer-ready department. Hours and schedule vary by week according to business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Confidence working with high and low price points and explaining an item's value and how it fits into a customer's wardrobe.
Strong understanding of customers' overall wardrobes and style, with the organization needed to follow up strategically.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals through in-store and digital selling, using selling tools such as text, social media, and reservations.
Build lasting relationships with customers, including through appointment-based selling during event and non-event periods.
Provide service on customers' terms, which may occasionally require performing duties in another department or brand.
Give customers honest, confident feedback about style, fit, and the value a piece can bring to their wardrobe.
Seek fashion and product knowledge by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments, including by conducting DSA-run product knowledge meetings.
Provide valid product feedback to the DM to help improve the assortment received at the store.
Keep the department customer-ready through stocking, re-merchandising, displays, price markdowns, merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Educate customers about new and emerging brands and recommend products suited to them.
Strategically follow up with customers about items that may complete their wardrobes.