Designer Dedicated Salesperson - Akris Punto Women's Ready to Wear - Fashion Valley

Nordstrom•San Diego, CA

About The Position

The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. They are leaders in customer service, product knowledge education, merchandising, and selling. They drive sales by knowing brand performance, cultivating relationships with existing and new customers, and educating peers on brand trends, product knowledge, and style. The hours and schedule for this position vary by week depending on business needs. Employees may occasionally be asked to perform work or duties in a department or brand other than the one they were hired into, to serve customers on their terms.

Requirements

Excellent communication and interpersonal skills to establish rapport with customers and cultivate relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Understand how to educate customers on new and emerging brands and make suggestions based on what will work for them.
Confidence with high and low price points and ability to demonstrate an item's value and how it complements a customer's wardrobe.
Strong understanding of customers' overall wardrobe and style, along with organization skills to strategically follow up and advise on items they may need.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling using selling tools, including text, social media, and reservations.
Build lasting relationships with customers.
Provide honest and confident feedback to customers about style, fit, and the value an item will bring to their wardrobe.
Seek fashion and product knowledge, including by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings.
Provide valid product feedback to the DM to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event timeframes.
Work with the team to keep the department customer-ready by stocking, re-merchandising, displaying merchandise, marking down prices, transferring merchandise, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Occasionally perform work or duties in another department or brand as needed to serve customers.