Designated Manager

Canadian Addiction Treatment Centers•Sault Ste. Marie, ON

46d•Onsite

About The Position

The Pharmacy Manager (PM) provides leadership to a team of pharmacy professionals including but not limited to Pharmacists, Registered Pharmacy Technicians and Pharmacy Assistants. The PM is accountable for the operational success of their pharmacy and its impact on CATC’s clinic and pharmacy network.

Requirements

Holds self and others accountable
Embraces change, proven ability to lead others through change
Demonstrate customer service excellence
Delegates responsibility effectively
Ability to remain organized and prioritize work in a fast-paced environment
Ability to communicate effectively with internal and external contact, both orally and in writing
Bachelor of Science in Pharmacy or higher
Licensed and in good standing with the Ontario College of Pharmacists
Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
Satisfactory criminal reference check

Nice To Haves

2 years pharmacist experience preferred
Leadership experience is preferred

Responsibilities

Accountable to the P&L statement and in attaining target metrics (including but not limited to labour, professional services, inventory, script capture, patient census and expense control)
Accountable for regulatory compliance such as filling the role of Designated Pharmacy Manager as outlined by the Ontario College of Pharmacists (OCP), adherence to the NAPRA Model Standards of Practice for Canadian Pharmacists and OCP standards of practice, including but not limited to, all Federal and Provincial laws, regulations, and by-laws governing Pharmacy
Facilitate a safe & healthy work environment in compliance with guiding occupational health and safety legislation
Drive adherence to company policy, procedure, and Standard Operating Procedures (SOPs) at the location level
Maintain a safe, effective and compliant medication management system (including procurement, inventory, record keeping, security and protection of controlled and targeted substances)
Ensure prescriptions are processed and billed in accordance with internal policy and third-party payer provider agreements
Monitor location’s performance to KPI’s and actively work in collaboration with the RM to improve upon operational performance
Report incidents, actively participate in incident investigations and implementing preventative measure to improve to improve the accuracy and efficiency in the preparation of prescriptions
Resolve concerns from patients, physicians and the general public within a patient centric service model
Ensure that patient care is provided according to evidence-based practices
Facilitate a patient centric environment which: Respects all patients and their unique needs, Actively responds to referrals from our internal clinic network and external community partners
Ensures all patients follow internal clinic and pharmacy guidelines for program participation
Effectively organize teams work responsibilities / prioritizing work tasks, including assignment of employee resources within the operation and facilitating cross-training
Ensure Pharmacists and Registered Pharmacy Technicians are working within their full scope of practice
Foster a culture of accountability, autonomy, and excellence in patient care (including respectful and judgement-free environment)
Perform recruitment, selection, onboarding, orientation and on-the-job training activities
Manage employee performance including preparation and delivery of probationary and annual performance evaluations and execution of development plans
Address internal personnel concerns, identifying solutions and action plans
Schedule employees and approve time, including time-off requests
Maintain an informed team through regular huddles
Establish, foster, and maintain good relationships with CATC physicians and clinic staff to provide optimal patient care and increase patient census