Designated Coordinator - Saint Paul

MN Care Services•Saint Paul, MN

2d•$50,000 - $65,000•Onsite

About The Position

In this role, the Designated Coordinator works alongside each staff member to promote safety for them and the person served by them; skill development, independence, and overall well-being, recognizing that behaviors are a form of communication. Services are delivered in alignment with each individual’s support plan and personal goals. The Designated Manager will be responsible for the oversight of a single worksite managing people, processes, and tasks, partnering with staff and individuals in a way that honors their choices, preferences, and strengths.

Requirements

Bachelor’s degree in a related field (e.g., psychology, social work, human services, or healthcare), OR Associate’s degree + 2+ years of direct experience supporting individuals with significant behavioral or mental health needs, OR High school diploma/GED + 3+ years of progressive experience in behavioral, residential, or mental health settings
One or more years of Designated Coordinator experience
Age 18+ (21+ for programs serving children)
Valid driver’s license with a clean driving record
Ability to pass MN DHS background study (including fingerprinting)
Ability to complete and demonstrate competency in required 245D training
Demonstrated ability to consistently implement behavior support plans with fidelity under supervision
Strong understanding of behavioral principles (e.g., function of behavior, reinforcement strategies)
Proven de-escalation and crisis intervention skills, including appropriate use of trained physical interventions when necessary
High-level documentation skills: accurate, objective, and timely behavioral data and service notes
Ability to work independently while maintaining alignment with team direction and supervisory guidance
Strong interpersonal skills with the ability to build and maintain professional boundaries
Excellent organizational skills and ability to manage competing priorities in a fast-paced environment
Commitment to ethical practice, confidentiality, and person-centered care
Proficient with basic technology (EHR systems, email, Microsoft Office)
Tolerance for exposure to verbal aggression, loud noise, or unpredictable behavior from individuals
Frequent standing, walking, and moving throughout the day, including following individuals during transitions or community outings
Ability to use hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment
Ability to lift, carry, push, or pull up to 50 pounds occasionally (e.g. assisting with mobility, moving equipment, or intervening in crisis situations)
Frequent bending, stooping, reaching, kneeling, and crouching (e.g. assisting individuals with activities of daily living, working at their level)
Ability to react quickly and move safely during crisis situations or behavioral escalations
Manual dexterity for creating data, using paper or electronic documentation systems, and manipulating small objects or adaptive equipment
Ability to implement physical intervention or restraint procedures (if trained and required by the program), including safely holding positions or moving to protect oneself and others
Capability to maintain prolonged physical positions during crisis support (Standing, kneeling, or blocking)
Awareness and control of body positioning and space to prevent injury to oneself or others during challenging behaviors
Sufficient vision and hearing to observe clients and respond to cues, behaviors, or environmental risks

Nice To Haves

Experience in a 245D or HCBS setting
Hands-on experience implementing behavior support plans (BSPs/BIPs)
Experience with structured data collection and documentation
Familiarity with person-centered and trauma-informed approaches

Responsibilities

Provide supervision, training, and support for worksite staff
Conduct monthly team meetings to ensure consistent communication and process follow-through by staff
Ensure staff schedule is maintained in a timely manner; ideally, at least two weeks in advance for the month
Review staff timesheets for accuracy, and approve requests for time off in a prompt manner
Ensure medication is ordered and that MAR reviews are completed in partnership with Nursing staff in a timely manner
Follow the person's care plan and ensure all applicable documentation related to them is completed timely and accurately, such as shift notes or medication administration reports
Collect accurate data to drive positive behaviors as part of the person's care plan
Provide problem-solving assistance and build confidence in person served by assisting with activities such as meal planning, grocery shopping, housekeeping duties, cooking, organizational skills, financial management, and self-care
Advocate for, support, and empower individuals served by providing general skill training where the skill will be used
Support development of decision-making skills and informed choices in all aspects of daily living, including selection of service providers, goals, location, home decor, leisure activities, roommates, and/or personal possessions
Support individuals’ desires to be involved in their community by transporting them to their intended destinations via company vehicle
Coach individuals served through escalations in behavior or mood, or through emergency situations
Maintain positive working relationships with teammates, Designated Manager, other MN Care Services staff, people served, as well as their responsible party and/or care team
Adhere to the Vulnerable Adult and Child Abuse and Neglect Policies and Regulations, the Health Insurance Portability and Accountability Act (HIPAA) privacy policies and maintain confidentiality of all information pertaining to people served, their families, and MN Care Services employees
Other cross-functional duties in or out of position scope, as necessary