Design Studio Consultant

Toll Brothers, Inc.•Estero, FL

1d•Onsite

About The Position

Toll Brothers seeks a Design Studio Consultant for its Design Studio in Bonita Springs, Florida. The consultant guides prospective and current homebuyers through included features and available personal choices, such as options and upgrades, helping ensure selections are completed thoroughly and on time. The role follows company policies and procedures and represents the company’s ethics, values, and mission. The consultant works with internal departments including Purchasing, Marketing, Accounting, Conveyancing, Construction, and Customer Care; completes required paperwork accurately and on schedule; and uses department-specific technology. Responsibilities also include presenting Design Studio tours, supporting buyer decisions and sales, communicating product and warranty information, maintaining studio merchandising, and continuing to develop product and design knowledge.

Requirements

Great sales skills.
Basic knowledge of homebuilding or construction techniques.
Excellent communication and organization skills.
Patience, empathy, and good listening skills.
An enthusiastic attitude and a desire to make the buyer’s process enjoyable, smooth, and easy.
Appropriate grammar, clear organization of ideas, and concise communication in speaking and writing.
Creative problem-solving skills to address business needs and issues.
Ability to handle customer-service challenges and provide excellent service in a sales environment.
Ability to help buyers reach decisions in a timely manner and educate them about products.
Ability to set clear and concise customer expectations consistent with corporate processes and policies.
Ability to plan and prioritize, with attention to detail and effective time management.
A hospitable, amiable, outgoing, and pleasant demeanor, with enjoyment of interacting with others.
Ability to work with employees across multiple departments.
Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to use department-specific technologies to solve business challenges.
Willingness to participate in continuing education as needed.
Valid driver’s license and clean driving record.

Nice To Haves

Design knowledge.
Real estate or builder experience.
An interior design degree.

Responsibilities

Meet with prospective and current homebuyers to explain the Design Studio, its procedures, and available products, and assist with deposit tours as needed.
Deliver professional, clearly articulated Design Studio tours with positive energy.
Support orientation tours by assisting with meet-and-greet activities, presenting selected tour categories, and setting up and cleaning up.
Understand product and home-warranty specifics and communicate them to buyers.
Meet deadlines for selection appointments, change requests, and other buyer selections.
Complete buyer selection paperwork accurately and submit it to the Consultant by the stated deadline.
Navigate the Toll Intranet for product and builder information.
Use Pivotal software and Excel to enter home selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Submit documents to buyers for final authorization through DocuSign and process them through SDW for internal business partners, as directed by the Consultant.
Prepare and double-check final document packages for accuracy and submit them to the construction team.
Process special requests with appropriate management approvals.
Answer phones as needed.
Provide status updates to the Design Studio Manager and share buyer feedback internally.
Maintain communication with Sales Consultants.
Conduct walkthroughs of merchandised models with sales, construction, and marketing personnel.
Execute selections for Quick Move-In inventory homes as needed by communities.
Make field visits as needed, including tours of community models, Quick Move-In homes, and homes in production.
Attend trade partner education and training sessions, internal company training, and monthly and/or quarterly product knowledge meetings.
Stay current on home product trends and design styles and colors through vendor training, online research, and other means.
Perform other duties as assigned.