Design Services Program Manager

Jordans Furniture•Dedham, MA

20h•Hybrid

About The Position

Are you passionate about managing an exceptional group of talented designers and creating exceptional customer experiences through our design program? Join us as a Design Services Program Manager and lead the transformation of a multi-channel design program that blends creativity, strategy, and innovation. In this role, you will evaluate the current state of our program, benchmark against industry best practices, and design a scalable, customer-centric model that enhances market share, increases average order value, and fosters long-term relationships across multiple rooms, projects, and phases. Beyond program strategy, you will play a key leadership role in developing and inspiring our team of Design Consultants. You will ensure they are equipped, supported, and motivated to deliver exceptional, relationship-driven service that reflects our brand and commitment to the customer experience.

Requirements

Strong strategic mindset with the ability to translate vision into execution
Experience in design services, retail, or customer experience-driven environments
Proven leadership skills with a focus on coaching, development, and team engagement
Operational expertise with the ability to build scalable programs and processes
Comfort with technology and a data-driven approach to decision making

Responsibilities

Lead the strategy and evolution of the Design Services program
Assess current performance and identify opportunities for innovation and growth
Benchmark against best-in-class competitors to elevate our offering
Build a scalable, customer-focused model that drives sales and loyalty
Manage and develop a team of Design Consultants, fostering engagement and performance
Partner cross-functionally to enhance processes, tools, and customer experience
Leverage technology and data to drive continuous improvement and operational excellence