Joybird Design Sales Associate

La-Z-Boy•New York, NY

2d•$18•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. The role supports retail store financial performance, with locations currently having annual targets between $5-8M in annual sales. At Joybird, clear communication and rewarding outstanding talent are prioritized. The compensation includes a base hourly rate, uncapped commission on written sales, and a monthly bonus opportunity based on individual sales goals. The company is committed to fostering an inclusive environment and is an equal opportunity employer.

Requirements

2+ years retail sales experience with shift supervision experience preferred
Strong interpersonal and customer service skills required
No travel required
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays
Proficiency in Mac operating systems and Microsoft office
Strong leadership and communication skills both written and verbal

Nice To Haves

Passion for driving the customer service experience
As a Key Holder you exhibit an aptitude for managerial responsibilities
Knowledge of furniture industry a plus
Ability to work well both independently and in a collaborative or team setting

Responsibilities

Opening and closing the store and performing other duties in the absence of management.
Opening and closing the store with store keys and alarm code.
Daily sales reporting to the retail leadership.
Overseeing the sales floor in periods of high volume, providing support to the sales team and supervising to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximizing sales by growing and maintaining a strong client base by building a personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assisting the leadership team to create programs and initiatives to make customers’ experiences even better.
Sharing valuable insight with product, marketing and technology teams regarding customer needs and feedback.
Listening and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.