Joybird Design Sales Associate

La-Z-Boy•San Francisco, CA

2d•$20•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. The role supports retail store financial performance, with locations currently having annual targets between $5-8M in annual sales. At Joybird, clear communication and rewarding outstanding talent are prioritized. This role offers a base compensation range of $19.61 per hour, with uncapped commission on written sales (2% on all sales) and a monthly bonus opportunity of $500 based on meeting specific individual sales goals. The compensation range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. The company aims to foster understanding and confidence in their pay practices by providing salary ranges and total compensation details.

Requirements

2+ years retail sales experience with shift supervision experience preferred
Strong interpersonal and customer service skills required
No travel required
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays
Proficiency in Mac operating systems and Microsoft office
Strong leadership and communication skills both written and verbal

Nice To Haves

Passion for driving the customer service experience
As a Key Holder you exhibit an aptitude for managerial responsibilities
Knowledge of furniture industry a plus
Ability to work well both independently and in a collaborative or team setting

Responsibilities

Responsible for opening and closing the store and performing other duties in the absence of management.
Assigned and are responsible for opening and closing the store with store keys and alarm code.
Responsible for daily sales reporting to the retail leadership.
Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.