Joybird Design Sales Associate

La-Z-Boy•Mission Viejo, CA

2d•$18 - $22•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. This is your opportunity to inspire customers, sell with purpose, and achieve real results — and real rewards. You will be guiding high-end clients through a premium sales experience, creating inspired spaces with world-class furniture and décor, and curating luxury looks while earning commissions with no ceiling. You will work in a sleek, modern showroom that feels more like a gallery than a store. Ongoing training in luxury sales, interior trends, and design consultation will be provided. You will also receive exclusive employee discounts.

Requirements

2+ years retail sales experience with shift supervision experience preferred
Strong interpersonal and customer service skills required
No travel required
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays
Proficiency in Mac operating systems and Microsoft office
Strong leadership and communication skills both written and verbal

Nice To Haves

Passion for driving the customer service experience
As a Key Holder you exhibit an aptitude for managerial responsibilities
Knowledge of furniture industry a plus
Ability to work well both independently and in a collaborative or team setting

Responsibilities

Responsible for opening and closing the store and performing other duties in the absence of management.
Responsible for daily sales reporting to the retail leadership.
Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.