Design Researcher

MaintainX•Toronto, ON

11d

About The Position

MaintainX is seeking a Design Researcher to deeply understand users and integrate their needs, behaviors, and motivations throughout the design process. This role involves close collaboration with Product Managers, Designers, and Engineers to uncover insights that will shape intuitive and impactful experiences for an AI-first product. The ideal candidate is curious, methodical, and passionate about translating human behavior into actionable product decisions.

Requirements

3+ years of experience in UX research.
Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to run interviews vs. surveys vs. usability tests and why.
Proven ability to translate complex research findings into clear, actionable insights and strategic recommendations that drive product decisions.
Comfortable working in cross-functional teams in fast-paced environments.
Strong storytelling, presentation, and stakeholder management skills
Familiarity with tools like UserTesting, Dovetail, Lookback, or similar. You also embrace AI tooling like Claude and NotebookLM to accelerate your research workflow.
Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.

Nice To Haves

Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
Background in psychology, HCI, anthropology, or related fields.
Exposure to service design, journey mapping, or VOC programs.

Responsibilities

Conduct mixed-methods research (interviews, usability testing, surveys) to deeply understand user needs.
Synthesize complex findings into compelling narratives, actionable insights, and strategic recommendations for product and design teams.
Champion customer empathy across the organization through compelling storytelling and shared insight repositories.
Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis.
Evolve research operations, including recruiting pipelines and best practice documentation.
Independently scope, prioritize, and manage the execution of research projects aligned with team goals.