Design Lead – Salesforce & Enterprise UX Description

MetaPhase Consulting•Washington, DC

1d•Hybrid

About The Position

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to: Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients? Learn and grow by taking advantage of every opportunity available to you? Be the difference and make it happen? MetaPhase is seeking an experienced Design Lead to support modernization of multiple legacy applications into a unified platform experience. The Design Lead will own the human-centered design strategy for a multi-tenant, API-driven, cloud platform, with significant components developed in Salesforce and integrated with modern microservices architecture. This role requires deep experience designing Salesforce-based case management systems, complex regulatory workflows, and enterprise platforms operating in secure federal environments. You will partner closely with Product Owners, Technical Leads, and cross-functional agile team sto ensure the platform delivers intuitive, transparent, compliant, and high-performing user experiences.

Requirements

5+ years of UX/Product Design experience, including 3+ years designing Salesforce applications
Demonstrated experience designing: Salesforce Lightning Experience Case management systems Workflow-driven enterprise platforms
Strong understanding of: Salesforce data models (objects, relationships) Role-based access and permission structures Automation tools (Flow, Process Builder)
Experience designing for: Regulatory or compliance-heavy environments Multi-tenant enterprise platforms API-integrated ecosystems
Proven experience leading user research in agile environments
Expertise in accessibility (Section 508, WCAG 2.1 AA)
Proficiency in Figma (required)
Experience producing: Journey maps Service blueprints Complex state diagrams Design systems documentation
U.S. Citizenship required
Ability to obtain HSPD-12 clearance and PIV credentials

Nice To Haves

Experience designing systems hosted on cloud.gov
Experience integrating Salesforce with: Microservices architectures Policy engines AI/NLP components
Experience supporting federal agencies
Familiarity with: NEPA or environmental review processes Geospatial UX patterns Data dashboards for executive oversight
Background in performance-optimized design
Salesforce certifications (e.g., UX Designer, Platform App Builder)

Responsibilities

Salesforce UX & Case Management Design
Lead UX strategy and execution for Salesforce-based case management modules
Design scalable multi-tenant workflows supporting multiple agencies and mission areas
Translate complex regulatory requirements into intuitive Salesforce Lightning experiences
Design dynamic, conditional workflows driven by policy-as-code decision logic
Collaborate with Salesforce developers to optimize: Lightning components Flow Builder automation OmniStudio experiences (if applicable) Custom objects, permissions, and role-based UX
Human-Centered Design Leadership
Develop and execute research plans aligned with agile sprints
Lead usability testing with: Federal staff (SMEs, reviewers, managers) Executives and oversight users Public-facing stakeholders (where applicable)
Ensure research artifacts are delivered iteratively in compliance with contract requirements
Enterprise Experience & Systems Design
Design: End-to-end service blueprints Workflow state diagrams Interaction patterns for API-driven systems Document-generation user experiences
Ensure seamless UX across: Salesforce modules Cloud-native microservices External integrations (ESRI, PAY.GOV)
Create UX patterns that support automation-first experiences
Accessibility & Compliance
Ensure designs meet: Section 508 WCAG 2.1 AA USDA accessibility standards
Design for performance thresholds: High-availability environments
Partner with DevSecOps to ensure usability aligns with Zero Trust and federal security controls
Agile Collaboration
Serve as Design Lead
Collaborate with: Agile Lead Technical Lead Backend and Salesforce engineers
Participate in: Sprint planning Backlog refinement User story creation Sprint reviews and demos