Design Engineer II (New Product Development)

QUANTUM GLOBAL TECHNOLOGIES, LLC • Hayward, CA

1d • $74,900 - $120,000 • Onsite

About The Position

The New Product Development Engineer serves as the technical owner for products transitioning from development into manufacturing and customer deployment. The role supports new product introduction (NPI) programs, manages product execution throughout the product lifecycle, and acts as the primary customer-facing technical resource for field issues, product escalations, and early-life production support. The engineer supports products from design release through prototype, qualification, and production implementation, while helping ensure products are manufactured according to engineering intent and customer requirements.

The position works cross-functionally with Design Engineering, Operations, Manufacturing, Supply Chain, and Quality to resolve technical and production issues, improve product quality and manufacturability, support product transfers, and maintain manufacturing readiness. It also provides engineering support for existing product lines while assisting with new product development. Customer support includes troubleshooting on customer tools remotely or on site, communicating findings and corrective actions, tracking field issues through resolution, and representing customer needs within the organization.

The role is based in Hayward, California, and operates in a fast-paced engineering and manufacturing environment. Occasional domestic or international travel may be required for training, customer visits, product launches, troubleshooting, qualification, or customer escalations. Travel is expected to be limited and dependent on business needs. The position may involve moderate manufacturing noise and exposure to materials such as silicones, fiberglass, and epoxies. Work may require infrequent lifting of 10–20 pounds, extended computer use, and frequent interaction with manufacturing and production personnel.

Requirements

• At least 2 years of engineering experience in manufacturing, production, product engineering, sustaining engineering, design engineering, or a related technical environment.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of manufacturing processes and engineering documentation.
• Ability to read and interpret engineering drawings, specifications, and assembly documentation.
• Strong verbal and written communication skills in English.
• Ability to collaborate effectively with engineering, manufacturing, operations, quality, and supply chain personnel.
• Customer-focused mindset and ability to balance technical and business requirements.
• Working knowledge of CAD software, including Autodesk Inventor, AutoCAD, and SolidWorks.
• Familiarity with root cause analysis, corrective actions, and continuous improvement methodologies.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Ability to collaborate with teams across different locations and time zones.
• Ability to travel to customer sites as required; a valid passport or ability to obtain one is preferred.
• Ability to lift 10–20 pounds infrequently and use a computer for extended periods.

Nice To Haves

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline; an equivalent combination of education and relevant experience may be considered.
• Experience supporting new product introductions, prototype builds, manufacturing implementation, or product launch activities.
• Experience with engineering change management, process improvement, and production support.
• Experience in semiconductor, thermal product, industrial equipment, instrumentation, or related industries.
• Experience working in engineer-to-order, high-mix, low-volume manufacturing environments.
• Experience supporting cross-functional teams including engineering, manufacturing, quality, operations, and supply chain.
• Understanding of product lifecycle management systems such as Agile or equivalent.
• Working knowledge of SAP or other ERP systems.
• Basic understanding of thermal products, electrical assemblies, instrumentation, or semiconductor equipment.
• Valid passport or ability to obtain one.

Responsibilities

• Support new product introductions from design release through prototype, qualification, and production implementation.
• Serve as the primary engineering resource for build follow activities and ensure products are manufactured in accordance with engineering intent and customer requirements.
• Collaborate with Design Engineering, Operations, Manufacturing, Supply Chain, and Quality to resolve technical and production-related issues.
• Investigate product, process, and manufacturing issues and implement corrective actions to improve quality, reliability, and manufacturability.
• Review engineering drawings, specifications, bills of material, and manufacturing documentation for accuracy and completeness.
• Support prototype builds, first article inspections, qualification activities, and validation testing.
• Coordinate engineering change requests, engineering change orders, and documentation updates.
• Assist with product transfers, process improvements, and manufacturing readiness activities.
• Perform root cause investigations and support corrective and preventive action implementation.
• Evaluate manufacturing feedback and recommend product and process improvements.
• Support account managers and operations personnel with customer technical inquiries and product-related concerns.
• Participate in design reviews and cross-functional project meetings.
• Provide engineering support for existing product lines while assisting with new product development.
• Serve as the primary technical contact for customers on NPI and early-life production products.
• Troubleshoot customer tools remotely or on site to identify root causes and drive timely resolution.
• Communicate technical findings, corrective actions, and project status directly to customer engineering and operations teams.
• Track field issues through closure and ensure customer concerns are addressed promptly and effectively.
• Maintain relationships with key customer stakeholders and represent the voice of the customer within the organization.
• Develop expertise in product manufacturing, sustaining engineering, customer support, and product introduction processes, progressively taking ownership of more complex products and projects.

Benefits

• 401(k) eligibility
• Paid time off, including PTO
• Parental leave
• Medical, financial, and other benefits may be included depending on the position offered.
• Variable pay and discretionary awards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level