Design Consultant

Floor & Decor • Columbia, SC

4d

About The Position

The Design Consultant is the entry point into design at Floor & Decor. This role engages customers on the sales floor and supports their design projects through appointments to understand their needs and help select tile, wood, stone, and accessory products across a range of colors, textures, patterns, and designs. The Design Consultant partners with store leaders to maximize sales goals and expand the design services brand.

The position serves homeowners, interior designers, and builders working on residential and commercial projects. It guides customers through complete design solutions and manages multiple customer projects from inquiry through installation, with accurate, timely follow-up and communication. The role also supports company initiatives and store goals by modeling and coaching best practices.

Limited travel by car may be required. The employee frequently works in a warehouse environment with moving vehicles and moderate-to-noisy sound levels. Physical demands include medium work and occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• At least 1 year of retail or customer service experience.
• High school diploma and/or GED.
• Proficiency in basic mathematical skills.
• Self-motivated and able to multitask in a fast-paced environment.
• Basic computer knowledge, including the Microsoft Office suite.
• Internal candidates must have a minimum of 6 months with Floor & Decor.

Responsibilities

• Greet store customers helpfully and support walk-in design needs.
• Schedule design appointments for existing and potential customers; develop clientele through networking, referrals, and store-generated leads.
• Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple simultaneous customer projects through all phases, maintaining accuracy, timeliness, follow-up, and clear communication.
• Use company communication tools and email consistently and proficiently.
• Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
• Support company initiatives and goals by modeling and coaching best practices with store employees.
• Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject.
• Perform other duties as assigned.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED