Design Center Manager

Sekisui House US • Folsom, CA

1d • Hybrid

About The Position

This position manages operations within the design center to support customer design appointments, product selections, and showroom experience standards. This role establishes short-term operational goals for the design team, ensuring accuracy in documentation, consistency in design execution, and delivery of a high-quality customer experience. It collaborates with cross-functional partners to resolve design or selection challenges, maintain product standards, and support continuous improvement across design center operations.

Requirements

• Minimum of 4–6 years of relevant experience in interior design, design center operations, or related disciplines, or equivalent experience
• Bachelor’s degree or equivalent professional education
• Experience managing professionals and support employees
• Experience establishing and executing short-term operational plans with direct impact on results
• Advanced knowledge of interior design principles, finishes, materials, and residential product standards
• Strong leadership and team management skills for guiding entry-level and intermediate professionals
• Effective problem-solving abilities for resolving issues involving multiple job areas or functions
• Strong communication and influencing skills with cross-functional partners
• Proficiency with design tools, selection software, and documentation platforms
• Strong organizational and planning abilities to execute short-term operational goals
• Ability to assess and improve workflows, customer experience processes, and documentation standards
• Attention to detail and commitment to accuracy across all design-related outputs
• Ability to train, coach, and support team members

Nice To Haves

• Additional experience managing customer-facing design or retail-style environments
• Advanced knowledge of Inspiration Gallery workflows, systems, and customer experience practices
• Experience leading cross-functional collaboration across design, sales, and operations teams

Responsibilities

• Manage daily operations of the Inspiration Gallery to support buyer appointments, documentation accuracy, and workflow efficiency
• Establish short-term goals and operational plans for the design team to support timely and high-quality execution
• Ensure policies, practices, and procedures are understood and followed by team members and stakeholders
• Oversee the accuracy and feasibility of design selections in alignment with product standards and construction requirements
• Maintain and refine showroom displays, sample libraries, and presentation environments to enhance customer experience
• Resolve difficult design or operational issues using analysis, prior experience, and cross-functional coordination
• Collaborate with construction, purchasing, sales, and merchandising teams to align selections with operational needs
• Recommend improvements to design studio processes, documentation systems, and customer-facing workflows
• Supervise and develop design professionals and support staff through training, coaching, and performance feedback
• Support implementation of new design standards, materials, technology tools, or product offerings

Benefits

• Competitive Compensation
• Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Access a 401(k) retirement savings plan.
• Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included.
• An employee assistance program (EAP) is also available.
• Take advantage of exclusive home purchase and financing discounts.
• Enjoy discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level