Design Center Manager

Wisenbaker Builder Services • Jacksonville, FL

10d • Onsite

About The Position

As our Design Center Manager, you’ll lead all aspects of your assigned design center, ensuring efficiency, accuracy, and customer satisfaction. You’ll manage the team, processes, and builder relationships to drive upgrades, maintain cycle times, and ensure the design center operates at the highest standards. This role combines people leadership, process management, and business development to create a center that delivers results everyone notices.

Requirements

• High school diploma or equivalent required.
• Proficiency in Excel, Word, and Outlook.
• Strong leadership and communication skills.
• Ability to work in a high-volume, results-driven environment with occasional overtime.
• Physical ability to stand for long periods and handle product samples up to 25 lbs.

Nice To Haves

• Experience in showroom or design center management preferred; familiarity with WBS systems a plus.

Responsibilities

• Manage all aspects of design center operations, including cycle time, product selection accuracy, and designer training.
• Drive continuous improvement in product upgrade sales and builder satisfaction.
• Oversee builder incentives, customer and homebuyer experiences, and accounts receivable processes.
• Participate in model home meetings, internal business meetings, and support homebuyer design appointments as needed.
• Lead, coach, and develop your design center team, including Design Consultants, Design Coordinators, Data Entry, and Estimators.
• Maintain and improve Design Center Process Sheets and ensure team compliance with company standards.
• Build lasting relationships with home builders and internal stakeholders to ensure seamless operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED