Dermatology Access & Reimbursement Manager – Northern New Jersey

Novartis•Jersey City, NJ

2d•$145,600 - $270,400•Remote

About The Position

The Access & Reimbursement Manager (ARM) is a field-based partner and local market access expert who supports healthcare accounts in an assigned Northern New Jersey geography. The role educates and supports healthcare providers and other account stakeholders on access, reimbursement, coverage, billing, coding, and patient support resources to help patients access prescribed therapies. The ARM identifies and resolves reimbursement challenges, monitors evolving healthcare trends, and helps integrate support programs into account workflows. The position collaborates with customers, field teams, home-office teams, Patient Support Services, and other cross-functional partners to develop account-specific access solutions and improve the patient and provider experience. It represents Novartis with integrity and collaboration while complying with applicable policies, regulations, and adverse-event reporting requirements. This is a field-based and remote opportunity; the employee must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. Travel of 60–80% across a broad geography is required.

Requirements

Bachelor’s degree from a four-year college or university.
At least 3 years of experience in reimbursement, market access, managed care, clinical support, pharmaceutical sales, or a related healthcare environment.
Experience supporting specialty pharmacy products through specialty pharmacy networks, distributors, or other specialty access channels.
Knowledge of coding, billing, claims, reimbursement processes, and office-based patient support programs.
Experience partnering with specialty pharmacies and navigating access and reimbursement considerations across the patient journey.
Understanding of buy-and-bill reimbursement pathways, including product acquisition, coverage, and payment processes.
Experience working with injection networks or provider-administered therapies in physician office, clinic, or health system settings.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Valid, unrestricted driver’s license; driving is an essential function of the role.

Responsibilities

Partner with healthcare providers, practice leaders, billing teams, and other stakeholders to support patient access to prescribed therapies and treatment-related resources.
Educate accounts on access, reimbursement, coverage, and patient support programs, and help integrate resources into office workflows and processes.
Answer questions about product acquisition, ordering, payment, inventory management, and product return and replacement processes.
Help customer accounts navigate reimbursement, claims, prior authorization, denials, appeals, and coverage challenges, identifying practical solutions that support patient access.
Monitor and communicate payer-policy changes, reimbursement trends, and healthcare landscape developments that may affect patients, providers, or internal stakeholders.
Support patient assistance and co-pay programs to help patients start and remain on appropriate therapy.
Partner with Patient Support Services and other cross-functional teams to resolve access and reimbursement issues, track cases, and provide customer education.
Develop and execute account-specific access and reimbursement plans, including support for buy-and-bill processes, acquisition pathways, and site-of-care considerations.
Build relationships with non-prescribing stakeholders, including revenue cycle leaders, financial counselors, pharmacists, office administrators, and health system decision-makers.
Share customer insights, market trends, and access barriers with internal partners while complying with applicable policies, regulations, and adverse-event reporting requirements.