Deputy Vice President, Operational Support

Metropolitan Washington Airports Authority

4d•$172,713 - $270,626

About The Position

The Deputy Vice President, Operational Support partners with Operations senior management to drive operational strategy, performance, standardization, and continuous improvement across Ronald Reagan Washington National Airport (DCA), Washington Dulles International Airport (IAD), and Public Safety. The position serves in the Office of Operations at the Headquarters Office and operates under the direction of the Senior Vice President of Airport Operations. The role serves as the principal executive advisor to the Senior Vice President on operational strategy, enterprise risks, organizational performance, operational support, and emerging aviation trends. It assesses organizational performance and operating environments, establishes desired future states, and develops and executes strategies, initiatives, and performance plans aligned with enterprise objectives and measurable outcomes. The Deputy Vice President oversees industrial engineering, operations research, continuous improvement, operational transformation, performance measurement, operational policies and governance, fleet management, and the building code program. The position ensures consistent practices across the two-airport system and compliance with applicable regulatory requirements. It also collaborates with internal and external stakeholders, oversees workforce planning and budgets for assigned support functions, and identifies risks and opportunities to improve operational effectiveness, resilience, and service delivery.

Requirements

Eight years of progressively responsible leadership experience in aviation, transportation, military operations, industrial engineering, or another complex operational environment.
Knowledge of applicable local, state, and federal laws, regulations, standards, and ordinances governing aviation safety, security, building codes, environmental compliance, and public administration.
Knowledge of Safety Management Systems (SMS), strategic planning, operational performance management, continuous improvement, and business continuity.
Ability to develop and implement operational strategies, standardized procedures, performance improvement initiatives, and cross-functional programs across a complex, multi-site organization.
Ability to analyze complex operational issues, performance data, processes, resource requirements, and operational risks and make sound executive decisions.
Knowledge of supervisory principles and ability to manage the operations and programs of a unit or team.
Strong executive communication, collaboration, negotiation, and relationship management skills.
Bachelor's degree in Aviation Management, Business Administration, Public Administration, Engineering, Transportation, or a related field.
Valid state driver's license in good standing.

Nice To Haves

Master's degree in Aviation Management, Business Administration, Public Administration, Engineering, Transportation, or a related field.

Responsibilities

Advise the Senior Vice President of Airport Operations on operational strategy, enterprise risks, organizational performance, operational support, and emerging aviation trends.
Assess organizational performance and internal and external operating environments; establish desired future states and develop and execute integrated strategies, initiatives, and performance plans.
Oversee industrial engineering, operations research, and continuous improvement programs to analyze processes, workload, staffing, equipment, and resource use and identify improvements.
Lead operational transformation initiatives to improve efficiency, resilience, customer service, operational readiness, and customer satisfaction.
Develop performance measures, KPIs, dashboards, and executive reports; evaluate results and direct corrective and improvement actions.
Establish and evaluate operational policies, procedures, standards, and governance frameworks, ensuring consistent operating practices across the two-airport system.
Direct organizational change initiatives and transformation projects, including evaluating and implementing improved processes, technologies, and work methods.
Provide executive oversight of the Airports Authority's operations fleet management program, including fleet planning, utilization, lifecycle management, replacement strategies, and resource coordination.
Oversee the building code program and Building Codes Manager to ensure compliance with applicable codes, standards, and the Airports Authority Building Codes Manual.
Ensure compliance with FAA, TSA, DHS, OSHA, environmental, building code, and other applicable requirements.
Collaborate with Engineering, Planning, Public Safety, Finance, Human Resources, Information Technology, airlines, tenants, and government agencies on capital projects and operational initiatives and support programs.
Oversee workforce planning, operational budgets, resource allocation, and organizational development for assigned operational support functions.
Identify operational risks, evaluate industry trends and best practices, and recommend improvements to operational effectiveness, resilience, and service delivery.
Perform other duties as assigned or as determined on own initiative.