TEMPLATE Deputy Project Director (925582)

Equus•New York, NY

2d•$72,000 - $72,000•Onsite

About The Position

Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units. Implement and provide change management when changes to policy / procedure occur. Manages communication and coordination of case management, enrollment and customer service. Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance. Participate or lead outreach activities, coordinating and leading the outreach team who ensure new members enroll with the program for services. Oversee timely and accurate reporting of operations metrics for Project Director. Community support for work initiatives to connect the business team to employment opportunities for members. Build business process expertise within the team and develop best practices. Participate in Equus WFS, Op-Ex Hub representing Jobs-Plus, ensuring continuous quality improvement of services to members. Ensuring that SOP are in place for staff and the program. Compiles information and data for completion of quarterly and monthly reports. Effectively collaborate with departments for program development and information dissemination. Provide leadership, support, and guidance to staff. Coordinate and participate in community partner meetings to leverage partnerships that support in meeting member outcomes. Other duties as assigned.

Requirements

Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
Four to five years of management/supervisory experience
Proven ability to coach and mentor staff and effectively lead a team
Must be process-driven, analytical, and solution-focused
Must be a team player and model LEGACY Principles
Knowledge of community resources to address potential barriers of job seekers
Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
Strong written and oral communication skills
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
Must possess and maintain a good driving record and meet company driving requirements

Responsibilities

Implement total quality management procedures and changes within the case management, enrollment, and customer services units
Implement and provide change management when changes to policy / procedure occur
Manages communication and coordination of case management, enrollment and customer service
Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
Participate or lead outreach activities, coordinating and leading the outreach team who ensure new members enroll with the program for services
Oversee timely and accurate reporting of operations metrics for Project Director
Community support for work initiatives to connect the business team to employment opportunities for members
Build business process expertise within the team and develop best practices
Participate in Equus WFS, Op-Ex Hub representing Jobs-Plus, ensuring continuous quality improvement of services to members
Ensuring that SOP are in place for staff and the program
Compiles information and data for completion of quarterly and monthly reports
Effectively collaborate with departments for program development and information dissemination
Provide leadership, support, and guidance to staff
Coordinate and participate in community partner meetings to leverage partnerships that support in meeting member outcomes
Other duties as assigned