Deputy Program Manager

Koniag Government Services•Fairfax, VA

1d•Onsite

About The Position

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Deputy Program Manager to provide direct, on-site operational management supporting a US Army IT services contract in Fairfax County, Virginia. The DPM serves as the on-site operational authority for daily IT service delivery across multiple technical teams and supported tenant commands, and may represent the Program Manager in their absence. The role supervises team leads, oversees enterprise service ticketing and incident response, and ensures service-level performance and compliance with cybersecurity and regulatory requirements. The DPM coordinates operations across supported sites, communicates with government leadership and program partners, and contributes operational metrics and workforce-management information to contract reporting and program documentation.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related technical or management discipline, or an equivalent combination of military communications background and professional experience.
6–8+ years of progressive IT service management and technical experience in US Army environments.
3+ years of experience in a supervisory, team lead, or deputy program management role.
Active Secret clearance at minimum, with eligibility for Top Secret/SCI.
Exceptional written and oral English communication skills, including the ability to engage technical and non-technical stakeholders at all organizational levels.
Ability to manage daily IT service delivery across multiple technical teams in a fast-paced US Army environment.
Strong understanding of enterprise service ticketing systems and SLA-driven Tier I–III Help Desk operations.
Experience coordinating critical incident response, restoration activities, and after-action reporting for enterprise IT outages and infrastructure failures.
Working knowledge of DISA STIGs, IAVMs, RMF controls, and CORA inspection processes.
Ability to manage shift scheduling, 24/7/365 on-call rosters, and resource assignments across geographically distributed teams.
Experience consolidating operational metrics and preparing reports for government leadership and contract status reporting.
DoD 8570.01-M / DoD 8140 baseline certification at a minimum of IAT Level II, such as CompTIA Security+ CE, CySA+, or CCNA-Security.
Relevant computing environment or networking certification, such as Microsoft Enterprise Administrator, Cisco CCNA/CCNP, or VMware VCP.
Familiarity with US Army enterprise IT environments, infrastructure, and service delivery frameworks.

Nice To Haves

Prior experience as a Deputy Program Manager on a US Army IT services contract.
ITIL v4 Foundation certification.
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
Prior experience supporting a US Army Network Enterprise Center or similar US Army enterprise IT command environment.
Advanced knowledge of ITSM frameworks and enterprise IT operations, including end-user support, network engineering, systems/storage, cyber defense, and telecommunications/LMR.
Experience with government program reporting tools, dashboards, and performance metric tracking systems.
Familiarity with Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
Active Top Secret/SCI clearance.

Responsibilities

Manage daily technical operations and monitor enterprise service ticketing queues across Tier I–III Help Desk, desktop hardware and software support, and field technician teams to maintain service-level agreements.
Directly supervise team leads across operational divisions, providing guidance, performance oversight, and day-to-day direction.
Coordinate emergency response, service restoration protocols, and after-action reporting for network outages, fiber cuts, system failures, and severe weather events.
Collaborate with the Cyber Security team to support compliance with DISA STIGs, IAVMs, RMF controls, and CORA inspection requirements.
Coordinate shift rotations, 24/7/365 on-call rosters, training schedules, and team assignments across supported sites and tenant commands.
Consolidate daily operational metrics and performance data for contract status reports and program documentation.
Brief government division chiefs on operational trends, service delivery performance, and issue-resolution updates.
Represent the Program Manager in their absence, assuming operational and contractual responsibilities as needed.
Support workforce management, including onboarding coordination, certification tracking, and adherence to DoD 8570.01-M and DoD 8140.03 baseline requirements.
Implement ITSM process improvements aligned with ITIL and Army requirements.
Maintain timely communication with government leadership, internal program staff, and subcontractor partners on operational matters.