Deputy Program Manager

Quantum Sky•Arlington, VA

6d•$150,000 - $175,000•Onsite

About The Position

Quantum Sky is searching for a Deputy Program Manager to support a large, multi-site Department of Defense IT and Cybersecurity program for the F-35 Lightning II Joint Program Office. Reporting to the Program Manager, this role supports the Program Manager with day-to-day coordination—driving integration across service towers, coordinating cost/schedule/performance, managing risks and issues, synchronizing subcontractors, and assuring quality and customer satisfaction for mission-ready, secure services across the Joint Virtual Environment (JVE). Onsite presence in Arlington, VA is required; periodic (25%) travel will be necessary to support global program objectives.

Requirements

Possess a BA/BS degree (AA accepted with 7+ years relevant experience); PMI/PMP certification preferred.
Demonstrate 5+ years overseeing multifaceted programs or projects (7+ years with AA substitution); proven leadership of operations under general direction.
Coordinate day-to-day service delivery, staffing, workflow, escalation, and performance management for enterprise IT services.
Assist with managing ITSM operations including incident, request, problem, change, configuration, knowledge, and service-level processes; support CAB/TRB/ECAB and service reviews.
Monitor SLAs, SLOs, KPIs, and dashboards; analyze performance trends, implement corrective actions, and drive continual improvement; ensure workforce support for geographically dispersed teams and subcontractors, including shift coverage and surge support.
Experience implementing ITIL best practices to optimize incident management, problem management, change management, configuration management, and knowledge management processes, ensuring alignment with organizational goals and compliance requirements.
Ability to drive service-level improvements through ITIL-based process analysis, performance monitoring, and continual improvement initiatives, resulting in enhanced operational efficiency and customer satisfaction.
Hold active Secret clearance at time of submission.

Nice To Haves

Deep understanding of ITIL framework focus areas, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Demonstrated experience delivering Department of War enterprise IT services, including service desk, infrastructure, network, cloud, cybersecurity, and end-user support; ability to align workstreams and assigned tasks with the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP), maintaining a disciplined cadence of compliance reviews and timely remediation of deficiencies.
Proven performance in developing and managing SLAs, KPIs, operational dashboards, corrective actions, and continual improvement plans; serve as a secondary point of contact to the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Technical Point of Contact (TPOC), preparing status updates, formal briefings, and escalation packages as needed.
Extensive ITSM operations experience managing incident, request, problem, change, configuration, knowledge, and service-level processes; lead cross-functional teams across telephony/AV, NOSC, network infrastructure, enterprise applications (on-prem and Azure IL-5), SaaS platforms, service desk, and knowledge management to ensure cohesive operations, rapid incident response, and support for geographically dispersed teams—including shift coverage, surge support, and subcontractor personnel.

Responsibilities

Coordinate delivery for assigned tasks and workstreams in alignment with the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP); maintain a disciplined cadence of reviews to verify compliance and remediate deficiencies.
Act as secondary point of contact to the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Technical Point of Contact (TPOC); prepare status updates, formal briefings, and escalation packages as needed in support of the Program Manager.
Coordinate cross-functional teams spanning telephony/AV, NOSC, network infrastructure, enterprise applications (on‑prem and Azure IL‑5), SaaS platforms, service desk, and knowledge management to ensure cohesive operations and rapid incident response.
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews.
Assist in establishing and maintaining SLAs, SLOs, KPIs, and dashboards; analyze performance trends, implement corrective actions, and drive continuous improvement.
Support configuration, access control, and asset lifecycle processes using CMDB, ITAM, and GFP tracking; ensure license compliance and accurate inventories for audit readiness.
Support RMF/JSIG compliance, continuous monitoring (ACAS, STIG, ESS), POA&M management in eMASS, and coordinated incident response.
Maintain configuration baselines and remediate configuration drift across hardware, software, and network components; sustain documentation for audits.
Support FinOps practices to enhance cost visibility, enforce budget controls, optimize resource utilization, and inform forecasts and EACs.
Support governance rhythms (PMRs, QBRs), contribute to executive reporting, manage the Integrated Master Schedule (IMS), and track risks/issues/opportunities.
Coordinate subcontractor integration, staffing plans, onboarding, training, and performance management to achieve program objectives.